Bridgetowne - Non Voice

3 days ago

Ugong Metro Manila, Philippines 3 PLEX INTERNATIONAL INC Full time

About the role

As a Bridgetowne - Non Voice customer service representative at 3 PLEX INTERNATIONAL INC', you will be a crucial part of our customer service team, providing exceptional support and delivering a seamless experience for our clients. This full-time role is based in our Ugong Pasig City Metro Manila office, where you will have the opportunity to work alongside a dedicated and talented group of professionals.

What you'll be doing

  1. Responding to customer inquiries and requests via email, chat, and other non-voice communication channels
  2. Resolving customer issues and concerns in a timely and efficient manner
  3. Providing accurate information and guidance to customers, ensuring they receive the best possible service
  4. Documenting customer interactions and maintaining detailed records
  5. Collaborating with cross-functional teams to address complex customer needs
  6. Identifying opportunities for process improvement and contributing to the development of customer service strategies

What we're looking for

  1. Strong customer service skills and a passion for delivering exceptional support
  2. Excellent written communication skills and the ability to convey information clearly and concisely
  3. Proficiency in using customer service software and platforms
  4. Ability to multitask, prioritize, and work effectively in a fast-paced environment
  5. Problem-solving skills and a commitment to finding solutions for customers
  6. Familiarity with the customer service industry and best practices

What we offer

At 3 PLEX INTERNATIONAL INC', we are committed to creating a supportive and collaborative work environment that empowers our employees to succeed. As a Bridgetowne - Non Voice customer service representative, you can expect:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive benefits package, including health insurance and retirement savings plan
  3. Opportunities for professional development and career advancement
  4. A positive and engaging company culture with team-building activities and social events
  5. Flexible work arrangements and a focus on work-life balance

About us

3 PLEX INTERNATIONAL INC' is a leading provider of customer service solutions, helping businesses of all sizes deliver exceptional customer experiences. With a focus on innovation, we are continuously exploring new ways to enhance our service offerings and stay ahead of the curve. Our team of dedicated professionals is passionate about making a difference and driving the success of our clients.

If you're ready to join a dynamic and ambitious company and contribute to our mission of delivering exceptional customer service, we encourage you to apply for this Bridgetowne - Non Voice role at 3 PLEX INTERNATIONAL INC' today.

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