IT Operations Specialist

2 days ago

Makati City, National Capital Region, Philippines Edamama Full time ₱500,000 - ₱1,000,000 per year

edamama is the #1 online-to-offline (O2O) platform focused on products and services for parents and families in the Philippines We're a mama-led company (with dads, aspiring parents, and kid-at-hearts on board too) on a mission to make parenting easier. Think content, commerce, and community wrapped up in one supportive space.

We've reached another milestone in 2023 when we started to branch out into retail aiming to have 100 stores in the next 5 years We are seeking a detail-oriented and technically skilled IT Operations Support Specialist to serve as our primary point of contact for retail technology infrastructure, with a focus on point-of-sale (POS) systems and store connectivity solutions. What

You'll DoServe as the primary technical liaison for our retail POS system vendor, managing all technical support interactions and escalations

Troubleshoot and resolve POS hardware and software issues across multiple retail locations

Coordinate and manage internet connectivity implementation and maintenance for retail stores

Perform remote and on-site desktop support for store technology equipment

Diagnose and resolve technical issues with POS terminals, payment systems, and related peripherals

Perform hands-on network installation work, including:Crimping and terminating network cables

Installing network drops and patch panels

Configuring network switches and routers

Setting up network infrastructure in new and existing retail locations

Maintain detailed documentation of system configurations, troubleshooting steps, and resolution processes

Manage and maintain comprehensive inventory of all technical assets across retail store locations

Develop and implement asset tracking system for technology infrastructure

Conduct regular audits of technology assets to ensure accuracy and identify replacement needs

Collaborate with store management to minimize technology-related disruptions to operations

Manage vendor relationships and coordinate repair or replacement of faulty equipment

Develop and maintain standard operating procedures for technology support in retail environments

What We're Looking ForAssociate's or Bachelor's degree or TESDA certification in Information Technology, Computer Systems Servicing, or related field2-3 years of experience in IT support, with specific expertise in retail technology environments

Strong technical troubleshooting skills with POS systems

Demonstrated experience with network cable installation and termination

Proven experience managing network connectivity in distributed retail locations

Excellent verbal and written communication skills

Ability to work flexible hours, including potential on-call rotations

Proficiency in remote desktop support tools and technologies

Technical Skills:Hands-on experience with major POS system platforms a plus

Windows and macOS desktop support

Familiarity with cloud-based management tools

Basic understanding of cybersecurity principles for retail technology

Physical Requirements:Ability to travel to retail locations

Ability to lift up to 25 pounds

Comfortable working in various retail environments

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