Current jobs related to Operations Supervisor - Quezon City, National Capital Region - Manulife

  • Operations Supervisor

    7 days ago

    Quezon City, National Capital Region, Philippines ComWorks Inc Full time

    The Operations Supervisor (Training Supervisor) Oversees design, coordination and evaluation of training programs to ensure operational readiness and compliance for onboarding and customer support teams.Supervise 2 Trainers and coordinate training schedules across teams.Develop and deliver training materials on onboarding, systems, and customer...

  • Operations Supervisor

    7 days ago

    Quezon City, National Capital Region, Philippines ComWorks Inc Full time

    The Operations Supervisor (Onboarding Supervisor) leads and oversees the daily onboarding of new lotto agents, ensuring compliance, data accuracy and activation targets are met.Key ResponsibilitiesSupervise 6 onboarding specialists to achieve daily and monthly onboarding goals (2,500 agents/month).Ensure accuracy of organization/user creation, KYC...

  • Logistics Supervisor

    7 days ago

    Quezon City, National Capital Region, Philippines BINA'S AUTO SUPPLY Full time

    Role DescriptionThis is a full-time, on-site role located in Sta. Cruz, Manila for a Logistics Supervisor. Responsibilities include overseeing the day-to-day operations of the logistics department, ensuring efficient storage and distribution of goods, and managing staff. The role also involves coordinating shipment schedules, maintaining inventory accuracy,...

  • Operations Supervisor

    6 days ago

    Mandaluyong City, National Capital Region, Philippines Fusion CX Full time

    Team Leader – Telco Sales Account Work Location:Mandaluyong Site Employment Type:Full-Time Hiring Type:UrgentJob SummaryThe Team Leader is responsible for supervising a team of sales agents handling a telecommunications account. The role involves driving sales performance, ensuring quality customer engagement, coaching and developing agents, and meeting...

  • WFM Supervisor

    7 days ago

    Quezon City, National Capital Region, Philippines Global Payments Process Centre, Inc. Full time

    Summary of This RoleThe WFM Supervisor for Resource Planning is responsible for leading a team of analysts in the development of accurate short-term volume and staffing forecasts and the creation of optimized agent schedules. This role is critical in ensuring the contact center is adequately staffed to meet service level agreements (SLAs) and maximize...

  • Appeals Operations Manager

    7 days ago

    Quezon City, National Capital Region, Philippines Myglit Intelligence Full time

    Operations Manager for Appeals - PHRNLOB DESCRIPTION: Medical necessity review for appeals (Claims denied due to medical necessity)JOB SUMMARY:The Operations Manager for Appeals is responsible for managing and overseeing operations related to clinical appeals, ensuring compliance with industry standards and regulatory requirements. The role involves close...

  • Marketing Supervisor

    5 days ago

    Quezon City, National Capital Region, Philippines Winterpine Marketing Corporation Full time

    A Marketing Supervisor develops and executes marketing strategies, leads a team to implement campaigns (digital, events, PR), manages budgets, analyzes performance data (ROI), and coordinates with agencies and internal teams to boost brand awareness and achieve business goals. Key duties include market research, goal setting, team training, and ensuring all...

  • Data Operator

    7 days ago

    Quezon City, National Capital Region, Philippines BruntWork Full time

    This is a full-time on-site position located in Aurora, Quezon City, Metro Manila.Office Operations: Monday to Sunday - shifting schedule 7:30 AM to 11:30 PMWork Hours:7 paid hours, 6 days a week42 total work hours per weekShifting hours and days per staff to be confirmedTraining Duration: 2-3 weeksData operators are expected to:Assist the participants by...

  • Dining Supervisor

    7 days ago

    Makati City, National Capital Region, Philippines Nikkei Group of Restaurants Full time

    We are seeking a diligent and experienced Dining Supervisor to oversee our restaurant's front-of-house operations and ensure that our guests have a memorable dining experience. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering top-notch service, we want to hear from you.JOB DUTIES AND RESPONSIBILITIESSupervise...

  • Accounting Supervisor

    7 days ago

    Makati City, National Capital Region, Philippines MAAGIR FARM CORPORATION Full time

    About the roleMaagir Farm Corporation is seeking a highly skilled and experienced Accounting Supervisor to join our dynamic team in Manila City, Metro Manila. As an Accounting Supervisor, you will play a crucial role in overseeing the company's financial accounting and reporting processes, ensuring accuracy, efficiency, and compliance with relevant financial...

Operations Supervisor

5 hours ago

Quezon City, National Capital Region, Philippines Manulife Full time

The Operations Supervisor for Group Benefits CSC is primarily responsible for the day-to-day operations of the program according to the scope of work and service level requirements. Duties include hiring, managing performance, and developing strategic approaches to act on any identified needs. Aside from providing support, motivation, coaching, and development to direct reports, this role also evaluates and implements company policies and procedures. This function must determine long range goals and objectives to meet business operation expectations. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Key Accountabilities:

  • Effectively and efficiently manage the day-to-day operations of the team ensuring SLA is met
  • Manage the performance of Customer Service Professionals (CSPs) and/or Senior CSPs to meet and exceed service level agreements.
  • Act as a product and process knowledge resource to associates on the production floor
  • Responsible in maintaining and increasing performance levels
  • Handle live escalations and ensure these are handled within the turnaround time
  • Handle regular calls on a weekly basis
  • Provide coaching to team members regarding performance
  • Ensure service level agreements are met or exceeded
  • Ensure staff are adhering to schedule
  • Assist immediate manager in coordinating team resources, monitoring team activities, and preparing reports
  • Review, collect, and summarize quality control and business reports
  • Leadership, support, motivation, coaching and development, engagement, and retention of staff
  • Promote a culture which will ensure and encourage the team to meet their targets
  • Recruitment and hiring of CSPs and/or SR CSPs
  • Identify opportunities for process improvement recommendations
  • Such other duties and functions as assigned by Operations Management.

Minimum Skills Requirement to Hire:

  • With at least a rating of "Effective" on the recent performance review.
  • Must meet job expectations and pass all performance metrics in his/her current unit.
  • Demonstrate good organizational and priority management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines.
  • Demonstrate problem solving skills, generate creative ideas and solutions.
  • Must have strong verbal and communication skills.
  • With comprehensive product knowledge, ready to take calls and live escalations.

Technical Skills:

  • Client Relationship and Change Management
  • International Business and Multicultural skills
  • Product and Service Advice Support
  • Escalations Management
  • Customer Centric approach on Problem-Solving and Data-driven Decision-making
  • Basic to advance knowledge of Computer software applications (ie Microsoft Excel, Power BI)
  • See Product Specific Knowledge below

Minimum Skills Requirements to Go-live:

Tools Specific Knowledge

  • Knowledgeable in usage of phone system, AWS, Verint, AD Salesforce, AWD 35 Production, CPM , GB Mainframe
  • Knowledgeable in job aides, internet-based applications trackers such as Citrix, ESC Web, Surrogate Sites, GPM, Manuconnect, and Power BI
  • Knowledgeable in Claims Manual and Call Handling Document.
  • Knowledgeable in Workday, Sharepoint application.
  • Maintains and monitor reports under Operations folder

Product Specific Knowledge

  • Knowledgeable in all benefits
  • Knowledgeable in Call Handling documents
  • Handling live Supervisor calls

Process Specific Knowledge

  • Escalation matrix

  • Handling difficult customers

  • HR policies and guidelines

When you join our team:

  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid