WFM Supervisor

Summary of This RoleThe WFM Systems Expert is a critical role responsible for the implementation, configuration, maintenance, and optimization of the organization's WFM system and related integrations. This role serves as the technical Subject Matter Expert (SME) for the Workforce Management (WFM) platform, ensuring its optimal configuration and performance...

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

Job ResponsibilitiesPrepare and send interval/hourly reports such as Attendance Reports, Intraday Performance Reports, Productivity Reports, and others as required.Monitor, track, and document system issues that may affect operations.Monitor all factors that may impact Service Levels (SLs) and implement appropriate actions to resolve or minimize these...

DescriptionSummary of This RoleThe WFM Supervisor for Resource Planning is responsible for leading a team of analysts in the development of accurate short-term volume and staffing forecasts and the creation of optimized agent schedules. This role is critical in ensuring the contact center is adequately staffed to meet service level agreements (SLAs) and...

Job Description:Send interval/hourly reports such as Attendance Report, Intraday Performance Report, Productivity Report, etc.Track and monitor system issues.Monitor all issues that may impact service levels (SLs) and take appropriate action to resolve or minimize these impacts.Perform oversight responsibilities to ensure all SLAs are met.Evaluate schedule...

Job Responsibilities:Send interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc.System issue trackingResponsible for the monitoring of all issues that may impact service levels (SL's) and take the appropriate to resolve or reduce these impacts.Perform oversight responsibilities as required to ensure all SLA's...

Job Responsibilities:Send interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc.System issue trackingResponsible for the monitoring of all issues that may impact service levels (SL's) and take the appropriate to resolve or reduce these impacts.Perform oversight responsibilities as required to ensure all SLA's...

Job Description:Experience in Real-time Analyst and Reporting tasksSending of interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc.System issue trackingOther tasks that may be assigned to him/her by WFM Supervisor.Qualifications:Voice experience.Bachelor's degree in business, statistics, or a related field...

Key Responsibilities:Lead and manage all day-to-day operational and tactical aspects of multiple implementation projects.Creating Project PlansEliciting and defining Customer requirementsEffectively communicate plans, progress and status updates to both internal staff and customer stakeholders.Collaborate with associated project managers and partners to...

WFM Supervisor at Teleperformance in Cebu IT Park, you will play a vital role in ensuring the smooth operation of the call center. Working in a fast-paced, dynamic environment, you will be responsible for overseeing the team and optimizing workforce planning to deliver exceptional customer service. This full-time role offers the opportunity to start as soon...

Qualifications:* Need at least 1 year of experience as WFM Supervisor.* At least 2 years completed in college.* Tools: Must have experience with Aspect.Job Type: Full-timePay: Up to Php45,000.00 per monthBenefits:Health insuranceLife insurancePaid trainingExperience:WFM Supervisor: 1 year (Preferred)Work Location: In person

Key Responsibilities: Send interval/hourly reports such as Attendance Report, Intraday Performance Report, Productivity Report, etc. Track and document system issues and escalate when needed. Monitor all real-time events that may impact service levels (SLs) and implement corrective actions. Ensure all SLA commitments are consistently achieved. Evaluate and...

Qualifications Must be willing to work onsite in Eastwood 2-3 years’ experience in a Customer Service environment in WFM Amenable to work onsite Amenable to work nightshift Experience in Real-time Analyst and Reporting tasks Proficient in MS Office (particularly in MS Excel, Report automation using Power Query, Power Pivot, Data Modeling) and Google Suite...

Job Responsibilities: Send interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc. System issue tracking Responsible for the monitoring of all issues that may impact service levels (SL’s) and take the appropriate to resolve or reduce these impacts. Perform oversight responsibilities as required to ensure all...

Job Responsibilities: Send interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc. System issue tracking Responsible for the monitoring of all issues that may impact service levels (SL’s) and take the appropriate to resolve or reduce these impacts. Perform oversight responsibilities as required to ensure...

Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Key ResponsibilitiesSend interval/hourly reports such as Attendance Report, Intraday Performance Report, and Productivity Report.Qualifications1–2 years of experience in a Customer Service environment, specifically in Workforce Management.Strong background in Real-Time Analysis and Reporting.Proficient in MS Office (Excel – Power Query, Power Pivot, Data...

Key ResponsibilitiesSend interval/hourly reports such as Attendance Report, Intraday Performance Report, and Productivity Report.Qualifications2–3 years of experience in a Customer Service environment, specifically in Workforce Management.Strong background in Real-Time Analysis and Reporting.Proficient in MS Office (Excel – Power Query, Power Pivot, Data...