Operations Supervisor
3 days ago
The Operations Supervisor (Onboarding Supervisor) leads and oversees the daily onboarding of new lotto agents, ensuring compliance, data accuracy and activation targets are met.
Key Responsibilities
- Supervise 6 onboarding specialists to achieve daily and monthly onboarding goals (2,500 agents/month).
- Ensure accuracy of organization/user creation, KYC verification, and POS linking in RMS.
- Conduct quality assurance checks on registration and documentation.
- Coordinate with Inventory, Compliance, and IT for activation and issue resolution.
- Prepare onboarding performance reports and ensure SLA compliance.
- Coach and evaluate team performance.
Qualification
- Bachelor's degree in Business, IT, or related field.
- Minimum 2–3 years' experience in onboarding, compliance, or administrative operations.
- Excellent attention to detail, leadership, and analytical skills.
Job Types: Full-time, Permanent
Benefits:
- Company Christmas gift
- Company events
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person
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