Operations Supervisor

3 days ago


Quezon City, National Capital Region, Philippines ComWorks Inc Full time

The Operations Supervisor (Onboarding Supervisor) leads and oversees the daily onboarding of new lotto agents, ensuring compliance, data accuracy and activation targets are met.

Key Responsibilities

  • Supervise 6 onboarding specialists to achieve daily and monthly onboarding goals (2,500 agents/month).
  • Ensure accuracy of organization/user creation, KYC verification, and POS linking in RMS.
  • Conduct quality assurance checks on registration and documentation.
  • Coordinate with Inventory, Compliance, and IT for activation and issue resolution.
  • Prepare onboarding performance reports and ensure SLA compliance.
  • Coach and evaluate team performance.

Qualification

  • Bachelor's degree in Business, IT, or related field.
  • Minimum 2–3 years' experience in onboarding, compliance, or administrative operations.
  • Excellent attention to detail, leadership, and analytical skills.

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Company events
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person



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