ServiceNow Developer

2 days ago

Makati City, National Capital Region, Philippines RCG Global Services Full time ₱1,200,000 - ₱2,400,000 per year

What you'll be doing:

  • Deliver a software product based on requirements.
  • Ensures all programs are fully tested and documented, in accordance with the company's development guidelines.
  • Willingness to learn.
  • Ensures that the customer and the company's information is kept secure in line with the acceptable use policy and other published security policies, standards, and best practices
  • Interacts with internal and external customers of the organization to define requirements and develop solutions.
  • Works within a cross-functional team in an Agile/SCRUM development cycle to deliver quality products to our external customers.
  • Development and implementation experience within the ServiceNow CSM and ITSM domains.
  • Must be skilled in ServiceNow client and server-side JavaScript and AngularJS.
  • Ability to create and manage workflows using Flow designer and Workflow Editor.
  • Proficiency with ServiceNow API architecture, Rest integrations, and Scripted REST API development.
  • Extensive knowledge in the Advanced Work Assignment module, such as setting up channels, queues, assignment rules, handling agent presence and capacity, and should be able to troubleshoot technical issues within the Agent Chat and Configurable workspace.
  • Proficiency in Service Portal architecture, such as creation of portals, pages, widgets, and the ability to create custom logic using AngularJS implementation.
  • Experience with Business Rules, Script Includes, UI Actions, and Scheduled Jobs - all scripted aspects of the ServiceNow system.
  • Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS and HTML.

What we're looking for:

  • At least 8 years of IT industry experience
  • At least 5 years of SNow development experience
  • Strong expertise in the CSM module, portal customization, and advanced scripting
  • Experienced with Client and server-side JavaScript and AngularJS
  • Flow Designer and Workflow Editor, ServiceNow API architecture, Rest Integrations, and Scripted REST API development.
  • Advanced Work Assignment Module (Setting up channels, queues, assignment rules, handling agent presence, and capacity)
  • Service Portal Architecture (Creation of portals, pages, widgets, etc.)

Nice-to-have:

  • CAD-Certified or CSA-Certified

Nice-to-have/Advantage

  • Preferred Banking domain knowledge
  • Quality leadership and mentoring skills
  • Ability to work under minimal supervision
  • Ability to foster strong collaboration among team members and multitask effectively
  • Ability to investigate and recommend best practices and process improvements
  • Detail-oriented and able to debug complex errors.

Other Details:

  • Night Shift Schedule
  • Hybrid Setup (Twice a week onsite schedule)
  • Makati City

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