Training & Quality Senior Manager - Makati

4 days ago

Makati City, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year
Overview:

Oversees the Learning Services and Customer Experience teams within the accounts supported by the company. Responsible for the design, development, and delivery of training and quality programs for customer service representatives, ensuring a high level of customer experience and adherence to client policies. Provides recommendations for improving the quality of service based on reports and analyses generated by the Learning Services and Customer Experience teams.

Required Skills & Qualifications (Technical):
  • Bachelor's degree in any course
  • 3 years of experience at a Senior Manager capacity supporting Training & Quality
  • HC ratio spanning at 1,500 min with multiple program lines supported

  • Quality Analyst

    4 days ago

    Makati City, National Capital Region, Philippines LSG Makati, PH Full time ₱250,000 - ₱750,000 per year

    Job Summary:We are looking for a detail-oriented and analytical Quality Analyst (QA) to join our team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure compliance with company standards, client requirements, and industry best practices. This role plays a key part in enhancing the customer...

  • Training & Quality Manager

    14 hours ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱400,000 - ₱800,000 per year

    Are you a visionary leader with a passion for excellence and a talent for developing top-tier talent? We are looking for a Training and Quality Manager to elevate our team's performance, ensure operational excellence, and drive continuous improvement.In this pivotal role, you will lead our quality assurance and training initiatives, setting the highest...

  • Senior Quality Assurance Engineer

    1 week ago

    Makati City, National Capital Region, Philippines eTap Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptioneTap Inc. is the Philippines' leading manufacturer and operator of Custom Self-Service Technology Solutions, specializing in innovative Payment Machines and Payment Systems. Known for our commitment to innovation, collaboration, and business acumen, we empower enterprises across various sectors including telecoms, digital banking, and...

  • Training Manager

    4 days ago

    Makati City, National Capital Region, Philippines Aickman&Greene Full time ₱720,000 per year

    Aickman&Greene is hiring a Full time Training Manager role in Makati City, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: MorningSaturday: Morning2-3 years of relevant work experience required for this roleExpected salary: ₱50,000 -...

  • Training and Quality Manager

    4 days ago

    Quezon City, National Capital Region, Philippines Private Advertiser Full time $60,000 - $80,000 per year

    Department: Learning ServicesOverview: Responsible for designing, developing, and delivering leadership, management, and professional development training programs for CSRs, ensuring high-level customer experience and client policy adherence.Key Responsibilities:Coordinate Training Delivery: Identify opportunities, schedule resources, supervise courses,...

  • Senior Store Manager

    4 days ago

    Makati City, National Capital Region, Philippines SM Home Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionSM Home is the home section of The SM Store, also known as Homeworld. With over 75 branches, SM Home is the largest one-stop-shop for all your household needs. The store offers a wide array of home selections from top brands across the globe, divided into six departments: Kitchen, Tableware, Storage and Organizers, Linen, Decor, and...

  • Senior Hairstylist/Branch Manager

    1 week ago

    Makati City, National Capital Region, Philippines Lavish Avenue Manila Full time ₱900,000 - ₱1,200,000 per year

    Senior Hairstylist / Branch ManagerLWL Lavish Avenue Manila Makati CityAbout the RoleLavish Avenue Manila is looking for a talented and driven Senior Hairstylist who will also take the lead as our Branch Manager for the Makati branch.You'll oversee the salon's day-to-day operations, ensure excellent client service, manage the team, and help the branch...

  • Restaurant Management Trainee

    4 days ago

    Makati City, National Capital Region, Philippines Best Quality Food, Inc. Full time ₱250,000 - ₱500,000 per year

    About the role Join Best Quality Food, Inc. as a Restaurant Management Trainee and embark on an exciting career path in the dynamic hospitality industry. As a full-time Restaurant Management Trainee, you will be based in Makati City, Metro Manila, and receive comprehensive training to develop your skills and knowledge in restaurant operations, customer...

  • baker

    2 weeks ago

    Makati City, National Capital Region, Philippines Makati (Sports) Club, Inc. Full time ₱250,000 - ₱500,000 per year

    About the role We are seeking a highly skilled baker helper to join our dynamic team at the Makati (Sports) Club, Inc. in Makati City Metro Manila. As a full-time baker, you will play a crucial role in creating delectable baked goods that delight our members and guests.What you'll be doingPreparing a wide variety of breads, pastries, cakes and other baked...

  • Team Leader

    4 days ago

    Makati City, National Capital Region, Philippines LSG Makati, PH Full time

    We are looking for an experienced and proactive Team Leader to manage a team of Customer Support Agents across various lines of business. This role focuses on driving team performance, ensuring service excellence, and maintaining compliance with company and client standards. The ideal candidate possesses strong leadership, communication, and analytical...