
Senior Store Manager
1 day ago
Company Description
SM Home is the home section of The SM Store, also known as Homeworld. With over 75 branches, SM Home is the largest one-stop-shop for all your household needs. The store offers a wide array of home selections from top brands across the globe, divided into six departments: Kitchen, Tableware, Storage and Organizers, Linen, Decor, and Furniture. SM Home is dedicated to providing quality products and services to enhance customers' homes.
Role Description
This is a full-time on-site role for a Senior Store Manager located in Makati. The Senior Store Manager will be responsible for overseeing daily operations, ensuring a high level of customer satisfaction, managing staff, and maintaining store appearance.
- Drive and Track Goals
- Set and control OPEX budget
- Provides direction and guidance
- Monitor the day-to-day operations
- Strategize measures to reduce merchandise losses and improve their profitability
- Monitoring and coordinating with the merchandising department regarding basic never out items to ensure that there will be no over stock nor out of stock.
- Suggest and/or coordinate appropriate training of staff that will improve performance and increase in productivity
- Devise and/or coordinate appropriate training of staff that will improve performance and increase in productivity
- Attends selling operational problems and reports immediately to top management, that needs necessary approval by them.
Qualifications
- Customer Satisfaction and Customer Service skills
- Strong Communication skills
- At least 5 years experience in Store Management, preferable in retail
- Knowledge of Retail Loss Prevention strategies
- Leadership skills
- Bachelor's degree in Business Administration, Retail Management, or a related field is preferred
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