Customer Service Representative

2 weeks ago

Bacolod P, Philippines OCEANIC CONTAINER LINES INC. Full time ₱15,000 - ₱30,000 per year

Job Summary / Position Objectives :

  • The customer service representative serves as the company's main point of contact, addressing customer queries, resolving issues, providing solutions and product information through the company's official channels.

Key Result Areas / Duties & Responsibilities:

1. SALES

1.1 Process documentation of customer shipment request: Quotation, Marketing Arrangement, Client Enrolment and Credit Application.

1.2 Facilitate approval of Marketing Arrangement from BM and VP Sales and Marketing.

1.3 Plans and execute sales strategies for the achievement of the projected revenue.

1.4 Meet the agreed branch monthly sales target.

1.5 Monitoring and update of all branch sales activities and report.

2. CUSTOMER SERVICE

2.1 Address customer's request such as but not limited to shipment status, booking, rate amendment, additional charges, tariff upgrade, service interruption and SDD dispute.

2.2 Coordinate with internal department/s involved in resolving customer issues.

2.3 Communicate manual arrival notice to consignee who were not included in OSS Auto Notification through Call, SMS and Email.

2.4 Send advance reminder to consignee with overstaying shipments both at pier and yard.

2.5 Compliance to requirements of key accounts by updating POD report, submission of receiving documents on time, application of gate pass, etc.

3. COMPLIANCE

3.1 Adheres to company directive, process, policy and regulations.

3.2 Perform other tasks that may be assigned that is in alignment to company values and objectives.

Job Qualification

 EDUCATION Bachelor's Degree in Business, Marketing, Logistics or related field.

 EXPERIENCE Proven experience in sales or customer service, preferably in shipping, logistics, or transportation industry with strong understanding of shipping line services and industry practices.

 SKILLS / COMPETENCIES

Customer Focus: Commitment to providing exceptional service to clients.

Sales Acumen: Ability to understand and respond to customer needs and market dynamics.

Problem Solving: Aptitude for identifying issues and developing effective solutions.

Time Management: Ability to manage multiple tasks and prioritize effectively.

Teamwork: Collaborative approach to working with colleagues and clients.

 PERSONALITY/DESIRABLE TRAITS

Positive Mindset

High Level of Integrity

Above Average Interpersonal Skills

Able to work methodically, accurately and neatly

Work Schedule: Monday to Saturday 8:00 am to 5:00 pm

Location: Bredco IV Reclamation Area Brgy 12 Bacolod City

Job Types: Full-time, Permanent

Benefits:

  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Bacolod City 6100 P06: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Willing to work Monday to Saturday 8:00 am to 5:0 pm?

Education:

  • Bachelor's (Required)

Experience:

  • CSR: 2 years (Required)

Work Location: In person

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