
Financial Customer Service Associate
15 hours ago
Client Profile: This company is one of the leading IT companies that is providing IT Consultancy and data analysis. They have been in the industry for almost 58 years
Position: Financial Customer Service Associate
Company Industry: IT Company
Location: Pasay City
Postal Code: 1300
Salary Offer: Php20,000-Php30,000
Work Schedule: Dayshift
Work Set Up: Onsite
Benefits:
Government Mandated Benefits
Sick Leave Credits
Vacation Leave Credits
13th Month Pay
HMO
Sales Commission
Job Requirements:
Bachelor's Degree holder
At least 1 year of experience in a BPO company
With experience handling financial, banking, or collection account is an advantage
Amenable to work either in Mckinley Taguig or in SM MOA in Pasay
Can start as soon as possible
Job Responsibilities:
Answer inquiries from customers by phone, email, or chat in a timely and courteous manner.
Address problems with products or services by elucidating the client's grievance, identifying the cause, and providing suitable remedies.
Keep thorough records of all communications and transactions with customers.
Adhere to policies, norms, and communication protocols.
Report outstanding problems to the relevant internal teams.
Comment on how effective the customer service procedure is.
Remain informed about corporate policies, promotions, and product knowledge.
Other task may be assigned by immediate superior
Recruitment Process: (Online)
Initial Interview
Second Interview
Final Interview
Job Offer
Look for: Ms. Yanna
Job Type: Full-time
Pay: Php20, Php30,000.00 per month
Work Location: In person
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