Patient Partner Representative

3 hours ago

Ayala Alabang, National Capital Region, Philippines Phoenix Med Health Full time $40,000 - $80,000 per year

Phoenix Med Health is an innovative physicians network at home who has been delivering high quality healthcare to elderly patients in assisted and independent living communities, group homes, and private homes for more than five years.

Phoenix Med Health has 50+ full-time healthcare clinicians (board certified physicians, nurse practitioners, physician assistants, podiatrists, psychiatry, psychologists, and wound-care specialists) who visit patients in their own senior living homes. We are also rapidly expanding the house-call network model with our patent-pending telemedicine via 4G/5G smart phones and tablets. 

We currently serve patients in over 300+ communities across the Valley and are staffing for further expansion.

Job Summary: 

The Patient Partner Representative ensures efficient coordination between patients, providers, and care teams. This role involves confirming visits, reviewing patient records and pending results, documenting concerns, and assisting with provider orders and escalations. The representative monitors service quality through patient feedback and call tracking, prepares performance reports, and maintains accurate documentation in the system. Overall, the role supports a positive patient experience and promotes seamless clinical operations.

Job Responsibilities:

  • Call patients to confirm visits, document updates, concerns, and follow-up requests.
  • Review medications, lab results, and communicate outstanding provider requests to relevant teams.
  • Prepare patient charts with key concerns and recommendations before visits.
  • Assist with provider orders, escalations, and urgent patient needs.
  • Monitor service quality through patient feedback, chart reviews, and call performance.
  • Participate in call monitoring, calibration sessions, and quality improvement initiatives.
  • Track and analyze call metrics, maintain dashboards, and provide actionable data to management.
  • Record all patient interactions and scripts in the electronic health system, escalating urgent cases as needed.
  • Maintain accurate and up-to-date patient information.
  • Prepare internal and external quality reports and support operational performance initiatives.

Qualifications 

  • Must have an RN license
  • USRN License, US MA certification preferred
  • Experiences in the healthcare environment for 3-5 years plus. Creating patient notes and working with Doctors or Health Practitioners in patients' health care plans
  • Spanish speaker is a plus
  • Experience in EHR is a plus
  • Computer skill is a must 
  • Strong communication skills

  • Sales Representative

    4 hours ago

    Ayala Alabang, National Capital Region, Philippines Pivotl Solutions Full time ₱300,000 - ₱360,000 per year

    Sales Development Representative (Outbound Lead Generation)Company: Pivotl Solutions Ltd CoLocation: Hybrid/Remote (Philippines)Work Schedule: Night Shift (US Hours)Salary Range: ₱25,000 - ₱30,000 per month with commission (based on experience and performance)Company OverviewPivotl Solutions is a fast-growing BPO headquartered in the Philippines,...

  • Staff Nurse

    5 hours ago

    Ayala Alabang, National Capital Region, Philippines Care Center Clinic Full time ₱400,000 - ₱600,000 per year

    DUTIES AND RESPONSIBILITIES3 AREAS OF RESPONSIBILITYCSR (Customer Service Representative)Performs quick health assessment to patients.Refers patients to primary care and specialist doctorsAttends to patients' queries and complaints.Collaborates with the HMO Department for the processing of patient's healthcare.Provides health teaching and gives clear...

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱15,000 - ₱25,000 per year

    About the role As a Customer Service Representative at StaffSmart Outsourcing, you will play a crucial role in delivering exceptional customer experiences. This full-time, virtual position allows you to work from the comfort of your home in the Alabang, Muntinlupa, providing support and assistance to clients across a variety of industries.What you'll be...

  • Email Support Representative- Up to 29k

    3 hours ago

    Ayala Alabang, National Capital Region, Philippines Richbuild Industrial Sales Inc. Full time ₱348,000 per year

    About the role This is a full-time customer service role with Richbuild Industrial Sales Inc., based in Muntinlupa City, Metro Manila. As an Email Support Representative, you will be responsible for providing prompt and professional email-based support to our customers, ensuring they receive a high-quality experience.What you'll be doingResponding to...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines CAREPLUS INTERNATIONAL SERVICES INC Full time ₱300,000 - ₱600,000 per year

    About the role This is a full-time, remote customer service representative role within the call centre and customer service industry for CAREPLUS INTERNATIONAL SERVICES INC', based in Ayala Alabang Muntinlupa City, Metro Manila. You will be providing excellent customer service through chat support for a non-voice account, working virtually from home.What...

  • Technical Support Representative

    3 hours ago

    Ayala Alabang, National Capital Region, Philippines Gatestone & Company Americas Inc. Full time ₱1,200,000 - ₱1,440,000 per year

    Gatestone & Company Americas Inc. (Philippines)The Role: Technical Support Representative (TSR) - OnsiteResponsibilities:Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues via phone and chat mediums as required.Communicate in a professional, efficient and empathetic...

  • Veterinarian (Alabang, The Fort, Mandaluyong, Pasay and Pasig Branch)

    5 hours ago

    Ayala Alabang, National Capital Region, Philippines Symphony Talent Full time ₱800,000 - ₱1,200,000 per year

    We are currently looking for a Veterinarian (Senior, Junior and Newly licensed Vet)Job Description:Should have the capability of giving initial treatment and physical examination to patients.Responsible for diagnosing the medical condition of animals and administer correct treatment.Conducts proper consultation, Diagnosis, treatment, discuss rehabilitation...

  • Non Sales Representative

    4 hours ago

    Ayala Alabang, National Capital Region, Philippines MM Royalcare Marketing Services Inc. Full time ₱15,000 - ₱30,000 per year

    About the roleWe are seeking a talented Non Sales Representative to join our dynamic team at MM Royalcare Marketing Services Inc. in Muntinlupa City, Metro Manila. In this full-time, dayshift voice role, you will be responsible for delivering exceptional customer service and support to our valued clients.What you'll be doingHandling inbound customer calls...

  • Customer Service Representative

    4 hours ago

    Ayala Alabang, National Capital Region, Philippines IGT Solutions Full time ₱250,000 - ₱500,000 per year

    IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Alabang, Muntinlupa.Be eligible to get a25k* SIGNING BONUSwhen you join our TRAVEL ACCOUNT on December 5thTerms and conditions apply*What you'll be doingManaging a wide range of customer questions and requests related...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Viventis Search Asia Full time ₱800,000 - ₱1,200,000 per year

    About the RoleThe Customer Service Representative professional plays a vital role in ensuring efficient and accurate servicing of our Commercial Banking clients. This position focuses on managing client requests and inquiries received through email or voice channels within defined timelines. Responsibilities include performing account maintenance, handling...