Operations Supervisor

4 days ago

Quezon City, National Capital Region, Philippines Private Advertiser Full time ₱144,000 - ₱420,000 per year
Your Role

Grow with us as our Operations Supervisor, where you'll help drive operational excellence by ensuring our teams are always optimized for performance and productivity. Use your expertise to empower our Operations Department and create a smooth, efficient workplace experience at DBOS.

Quick Facts
  • Work Setup: Onsite
  • Shift: Day Shift | Mon–Fri
  • Employment Type: Full-time
  • Salary Range: ₱30,000–₱35,000
  • Location: Cubao, Quezon City
What You Can Look Forward To
  • HMO after 30 days
  • Accessible office—commute-friendly location
  • Access to free upskilling programs or training platforms
  • Fun and exciting engagement activities (team building, monthly bash, wellness programs, and more)
  • Career coaching and mentorship
  • Strong, inclusive, and collaborative company culture
What You'll Be Bringing To The Table
  • Minimum of 3 years of relevant work experience in a similar role preferably within a BPO or shared services-oriented environment.
  • Proficiency in MS Excel (pivot tables, formulas, charts) or Google Sheets
  • Excellent verbal and written communication abilities
  • Familiarity with project management tools and BI tools (e.g., Power BI, Tableau, Google Data Studio) is a plus
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • High attention to detail and accuracy
  • Ability to work both independently and as part of a collaborative, fast-paced team
Your Daily Tasks


• Assist Operations with administrative tasks, reports and day-to-day tasks


• Collaborate with clients, Operations, and HR to monitor staff attendance and productivity


• Monitor real-time adherence and attendance, ensuring alignment with scheduled shifts


• Create weekly and monthly performance reports (productivity, attendance, adherence)


• Manage workforce monitoring tools to review and optimize productivity, including discrepancies


• Analyze trends and workforce data to identify and address areas for improvement


• Implement and enforce compliance with company policies


• Create and discuss minor NTEs on attendance or compliance


• Coordinate with Team Leaders and Managers to handle shift swaps, leaves, and absences


• Develop, maintain, and optimize staff schedules based on workload and requirements


• Build dashboards and visualizations as needed

Dynamic Business Outsourcing Solutions (DBOS) has been recognized as the 9th Best Place To Work (Small Category). We don't just offer jobs—we offer a long-term career platform where you can thrive, grow, and be part of meaningful work.

Apply now and take the next exciting step in your career #empoweredwithdbos

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