Operations Supervisor

9 hours ago

Mandaluyong City, National Capital Region, Philippines CraftBridge Jobs Full time ₱900,000 - ₱1,200,000 per year

Job Title:
Operations Supervisor (Healthcare)

Location:
EDSA Greenfield – Onsite, Night Shift

Compensation:
Competitive, based on experience

Employment Type:
Full-time

About the Role

We are seeking an experienced
Operations Supervisor
to oversee our healthcare customer service operations. The successful candidate will support a team handling technical and non-technical post-sale inquiries, ensuring efficient workflows and high-quality service delivery. This role involves managing day-to-day operations, improving team performance, and implementing process enhancements.

Key Responsibilities

  • Lead and supervise a team of customer service professionals.
  • Oversee remote and in-person support channels, including phone, chat, and walk-in service.
  • Act as a liaison between customers, production, and distribution departments.
  • Monitor performance metrics and implement process improvements.
  • Provide guidance and mentorship to team members.

Qualifications

  • Minimum of
    1 year of experience supervising a team
    .
  • At least
    1 year of experience in Billing, Medical Claims, or Revenue Cycle Management (RCM)
    .
  • Minimum of
    1 year of BPO industry experience
    .
  • Strong leadership, communication, and problem-solving skills.

Additional Information

  • This role includes standard benefits such as health coverage, paid time off, and insurance.
  • Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

If this opportunity matches your skills and experience, we encourage you to apply.

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