Scheduling Coordinator

2 days ago

Manila, National Capital Region, Philippines ASW Full time $40,000 - $60,000 per year

Job Description

THE OPPORTUNITY

Join our client, a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies. They provide accurate, secure, and timely medical documentation that supports critical decisions in healthcare and insurance. Their work helps validate claims, lower healthcare costs, and strengthen overall risk management practices. As they continue to expand, they are looking for a Scheduling Coordinator to join their team and play a key role in scheduling and coordinating appointments with physicians.

In this role, you'll be responsible for scheduling examinations through the system, doctor's portals, and over the phone with physicians' offices. You will maintain consistent communication to confirm appointment details and ensure all ancillary services are arranged as needed.

This position requires daily onsite work at our BGC office, aligned with US Eastern Time hours: 8:30PM to 5:30AM PHT.

KEY RESPONSIBILITIES

  • Schedule examinations through the system database, doctor portals, and over the phone with physician offices.
  • Confirm appointment dates and times with physicians' offices.
  • Maintain professional communication with physicians and staff.
  • Coordinate ancillary services when necessary.
  • Provide scheduling support to other offices as required.
  • Ensure accurate data entry and documentation of scheduling activities.

SKILLS, EXPERIENCE & QUALIFICATION

  • Minimum of 2 years' experience in voice or administrative support, ideally within the medical or healthcare industry.
  • Proficient in handling high-volume calls and providing administrative support.
  • Minimum typing speed of 35 WPM.
  • Excellent verbal and written communication skills in English.
  • Highly organized, with effective time management skills and the ability to meet tight deadlines.
  • Proficient in Microsoft Outlook, Excel, Word, and familiar with PDF/TIFF formats, file extensions, and general internet navigation.
  • Ability to work well under pressure, maintain focus amidst distractions, and deliver consistently high-quality results.

ASW OFFERS

  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
  • Industry and role-related training.
  • Ongoing career opportunities.
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