Cloud Services Delivery Manager

No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.

Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Overview:

Pax8 is the leading value-added cloud-based SaaS Marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence, and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favorite marketplace for technology professionals to buy cloud products. We are a fast-growing, dynamic, and high-energy organization with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Pax8 not only continuously wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice

Position Summary:

The Manager of Cloud Solutions oversees a team of highly skilled engineers tasked with executing our professional service engagements. They focus on performance development, adherence to Pax8 values, and process improvements.

Essential Responsibilities and Percentage of Time Spent (includes, but is not limited to):

• Promotes and enforces Pax8 values. Performs regular performance reviews of the team designed to develop individual talents and career growth
• Collaborates with the PMO to ensure all projects are completed to the timeline and requirements outlined in the SOW
• Manages partner escalations
• Ensures team has access to training and development
• Undertakes special projects as needed
• Builds and maintains relationships with interdepartmental stakeholders
• Builds and maintains a high-performing team on a budget
• Collaborates with ProServe leadership to confirm accurate project scoping, project rates, and billable hours
• Oversee the day-to-day execution of Technical Engagement strategy as set by leadership through coaching and guiding Delivery and Advisory team leaders and members
• Serves as an escalation point/mentor for the Delivery and Advisory team leaders and members

Ideal Skills, Experience, and Competencies:

• At least two (2) years of experience managing people
• Experience working across the Microsoft platform
• Knowledge of Active Directory, Exchange, SharePoint, and Microsoft networking
• Expertise in public cloud technologies (Azure, GCP, AWS – preferably Microsoft Azure)
• Previous experience in a professional service role
• Capable of owning difficult situations through to completion
• Demonstrated ability to develop others to help meet career goals and organization objectives
• Excellent written and verbal communication skills
• Excellent organizational, problem-solving, and interpersonal skills
• Exceptional customer support and communication skills
• A passion and drive to network with customers and bring on new business and projects
• Ability to effectively drive teams to accomplish Key Business Objectives
• Ability to motivate others to action by driving vision and purpose
• Ability to be honest and authentic, and live and work with integrity and authenticity
• Ability to successfully handle conflict
• Ability to consult with both technical professionals and business stakeholders
• Ability to autonomously manage ambiguous situations

Required Education & Certifications:

• B.A./B.S. in related field or equivalent work experience

Work Environment:

Professional office environment. Routinely uses standard office equipment such as computers, phones, copy machines, printers, and filing cabinets. Remote and/or hybrid work at Pax8 requires all employees to have adequate, secure, and private internet service.

Physical Demands:

Sedentary role; primarily involves sitting/standing

Travel Requirements:

Infrequent travel is expected of this position

People Org Details (For Total Rewards to fill out)

Reports to:

Director of ProServe

Location:

Remote, Manilla, Philippines

Why join Pax8?

At Pax8, we recognise that our greatest assets are our people. We're committed to supporting your professional and personal well-being, offering a comprehensive benefits package designed to empower your success:

• At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year AND YES, the 2 weeks are available from your first day
• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens
• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey
• Develop Your Expertise with Paid Certifications: Gain valuable industry-recognised certifications, fully funded by us, to enhance your skills and expand your professional capabilities.
• Connect and Contribute: We believe in building a strong community. Our donation matching program, DEI-B events, and employee resource groups create an inclusive environment to ensure everyone feels at home at Pax8.

About Us:

Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favourite place to buy cloud products.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

Job Applicant Privacy Notice

About Us:

Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favourite place to buy cloud products.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

Job Applicant Privacy Notice