IT Service Delivery Manager

15 hours ago

Makati City, National Capital Region, Philippines Aspiree Inc. Full time ₱1,300,000 - ₱1,560,000 per year

Qualifications

Education & Experience

  • Bachelor's degree in information technology, Computer Science, Engineering, or related field.
  • Minimum 5–7 years of experience in IT service delivery, project management, or operations management.
  • Proven experience managing large-scale service delivery contracts, preferably within the banking/financial sector.
  • Strong knowledge of ITIL v4 framework and practical application in service environments.
  • Familiarity with infrastructure services (servers, Red Hat, automation tools) and branch IT operations is an advantage.Skills & Competencies
  • Excellent client management and communication skills (verbal and written). Strong problem-solving and decision-making abilities under pressure.
  • Ability to manage cross-functional teams and third-party vendors.
  • Proficient in reporting, SLA management, and service improvement planning. Strong financial acumen to track budgets, billing, and cost implications.
  • ITIL v4 Foundation or higher.
  • Project Management Professional (PMP) or PRINCE2.
  • Additional certifications in Red Hat, server administration, or vendor management are a plus.Linux (RHEL) Administration

The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under the Branch Tellering (BT).

This role ensures that all contracted services are delivered in line with agreed SLAs, budget, and quality standards, while fostering strong client relationships and driving operational excellence.

The SDM acts as the primary point of coordination between AMTI's delivery teams, partners (e.g., Olivetti, BEA, WMS support), and stakeholders.

Key Responsibilities

Service Management & Delivery

Oversee day-to-day operations for BT services, ensuring SLA compliance and seamless service delivery.

  • Manage incidents, service requests, and escalations in collaboration with the technical and operations teams.
  • Track service performance, identify gaps, and implement corrective and preventive actions. Ensure coordination across related services such as Olivetti, BEA, and WMS to minimize disruption and maximize efficiency.

Client & Stakeholder Engagement

  • Serve as the primary contact for Client's ISG/ITO/EVM teams for BT-related services.
  • Conduct regular service review meetings, reporting on SLA adherence, risks, and improvement initiatives.
  • Manage client communications on project deployments, service changes, and issue resolution.

Governance & Compliance

  • Maintain compliance with contract terms, ITIL service management practices, and Client'sgovernance standards.
  • Document and track all service-related processes, baselines, and assumptions to protect AMTI's business interests.
  • Ensure timely reporting of billing, service completions, and performance dashboards.T

Team Leadership & Coordination

  • Lead and mentor BT delivery teams, ensuring alignment with project milestones and SLAs.
  • Coordinate with internal groups (Finance, HR, Ops, PMO) to ensure proper staffing, invoicing, and resource planning.
  • Escalate risks and issues proactively to leadership with recommended resolutions
  • Strong expertise in provisioning, configuration, patching, and troubleshooting RHEL environments.

Job Type: Full-time

Pay: Php100, Php130,000.00 per month

Application Question(s):

  • Years of experience as IT SDM?
  • Holding ITIL v4 ?
  • Years of experience in managing large-scale service delivery contracts, preferably within the banking/financial sector?

Location:

  • Makati (Required)

Work Location: In person

  • Service Delivery Manager

    5 days ago

    Makati City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱960,000 per year

    Brief Description Of Work and ResponsibilitiesITIL Versed project management Manage and deliver agreed SLA.Develop and maintain a security strategy and create a program to deliver improvements and monitor exposure to Technical Lead. Manage improvements to the service without increasing cost.Provide leadership to IT team.Pro-actively monitor, control and...

  • Service Delivery Manager

    15 hours ago

    Makati City, National Capital Region, Philippines ActionLabs IT Services Phils. Corp Full time ₱1,500,000 - ₱2,500,000 per year

    We are ActionLabsWe offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.With more than a decade of experience, trusted technology partners, nationwide presence, and a team...

  • Service Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines ABBE Technology Solutions Inc. Full time $104,000 - $130,878 per year

    We are seeking an experiencedService Delivery Manager (Oracle NetSuite)to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery Manager will serve...

  • Service Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines ABBE Technology Solutions Inc. Full time

    OverviewWe are seeking an experienced Service Delivery Manager (Oracle NetSuite) to lead and oversee the successful delivery of NetSuite projects and ongoing services. This role ensures that client implementations, enhancements, and support engagements are delivered on time, within scope, and to the highest standards of quality. The Service Delivery Manager...

  • Service Delivery Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Questronix Corporation Full time

    Job Description:Client Relationship Management:Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.Service Level Agreement (SLA) Management:Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...

  • Service Delivery Manager

    3 weeks ago

    Makati City, National Capital Region, Philippines Questronix Corporation Full time

    Job Description: Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns. Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality...

  • Service Delivery Manager

    3 weeks ago

    Makati City, National Capital Region, Philippines Avaloq Full time

    Service Delivery Manager - Makati City  Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around...

  • Service Delivery Manager

    4 weeks ago

    Makati City, National Capital Region, Philippines Avaloq Full time

    Service Delivery Manager - Makati City  Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around...

  • IT Service Delivery Manager

    17 hours ago

    Makati City, National Capital Region, Philippines Aspiree Careers Full time ₱1,200,000 per year

    ROLE SUMMARYThe Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under theBranch Tellering (BT). This role ensures that all contracted services are delivered in line with agreedSLAs, budget, and quality standards, while fostering strong client relationships and drivingoperational excellence. The SDM acts as the primary...

  • IT Service Delivery Manager

    16 hours ago

    Makati City, National Capital Region, Philippines Aspiree Inc. Full time ₱1,200,000 - ₱1,800,000 per year

    ROLE SUMMARYThe Service Delivery Manager (SDM) is accountable for the end-to-end delivery of services under the Branch Tellering (BT). This role ensures that all contracted services are delivered in line with agreed SLAs, budget, and quality standards, while fostering strong client relationships and driving operational excellence. The SDM acts as the primary...