Service HelpDesk Support- Hybrid

Key Duties & ResponsibilitiesEnsure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.Key...

Job Title: Associate Helpdesk AnalystLocation: ManilaWork Setup: Hybrid: Monday/Wednesday Onsite | Tuesday/Thursday/Friday - WFHSchedule Options: 8:00 AM to 5:00 PMSalary Range: PHP 40,500/monthJob Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service...

ADMINISTRATIVE HELPDESK· Performs administrative and office support activities for multiple supervisors· Duties may include fielding, telephone calls, receiving and directing visitors, word processing, encoding, filing and faxing· Extensive software skills are required, as well as Internet research abilities and strong communication skillsOther duties may...

Position: Helpdesk Operations Manager (Makati) | OnsiteLocation: MakatiSchedule: Dayshift Details: This is a startup BPO operation.The selected OM will be responsible for overseeing a 10-member Helpdesk Support team (Wave 1)Qualifications:Minimum of 5 years experience as a Technical Operations Manager in a BPO settingFamiliarity with the payment...

Graduate of computer-related course such as Information Technology, Computer Science, Computer Engineering or Electronics Communication EngineerFresh graduates are welcome to applyWith at least 6 months to 1 year experience can also applyProgramming skill is a mustContributes to team effort by accomplishing related result as neededWilling to work in...

Your potential has a place here with TTEC's award-winning employment experience. As a Helpdesk - Service Desk Junior Associate Technician working Remotely in Metro Manila Philippines, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...

Job DescriptionHelpdesk and Support Operations:•Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support delivery.•Regularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.•Guide helpdesk team on issue resolution and proper ticket...

Location: MakatiWork Setup: OnsiteSchedule: DayshiftRequirements:Startup BPO operationsWill manage 10HC Helpdesk SupportAt least 5 years experience as Technical Operations Manager (BPO)Knowledgeable with Payment eco system, cybersecurity, tech support and product services development

Join our After Sales Delivery (ASD) Team as a Helpdesk Technical SupportMinimum RequirementBachelor's degree in ECE, Electrical, IT, or any related field.Fresh grads are also welcome to applyBackground in telecom systems and technical troubleshooting.Experience in remote alarm monitoring, backend configuration, and system diagnostics.Proficient in using...