HubSpot Specialist

Company Information:

Ingredients Online is a leading B2B e-commerce platform connecting global raw ingredient suppliers with manufacturers across the dietary supplement, food & beverage, and personal care industries. Our platform simplifies the supply chain by offering real-time pricing, documentation, and inventory visibility, enabling faster and more transparent sourcing decisions. We are passionate about digital transformation, industry innovation, and providing world-class support to our partners.

About the Role

We are seeking a Workforce Management (WFM) HubSpot Specialist who will be directly responsible for building dashboards, running analytics, and executing data-driven improvements inside HubSpot. This role requires hands-on expertise in HubSpot CRM, workflows, automation, and analytics—with strong Excel skills for advanced reporting and deeper data analysis to support workforce planning and operational efficiency.

Key Responsibilities:

HubSpot CRM Ownership

• Manage and optimize HubSpot to support workforce and operational requirements.
• Ensure data cleanliness, consistency, and accuracy across the CRM.
• Configure pipelines, fields, and properties to align with workforce tracking needs.

Hands-On Dashboard Creation & Analytics

• Build, customize, and maintain HubSpot dashboards to track workforce KPIs (capacity, SLA, utilization, productivity, task completion, etc.).
• Use Excel (pivot tables, advanced formulas, charts, and data modeling) to perform deeper analytics and create custom workforce reports.
• Translate data insights into practical recommendations and action plans for workforce optimization.
• Present findings in a clear, actionable way for leadership and operations teams.

Automation & Process Execution

• Design and implement HubSpot workflows and automation to streamline scheduling, task distribution, and workforce monitoring.
• Actively manage automation processes to reduce manual work and increase operational efficiency.
• Test, refine, and optimize existing workflows for accuracy and impact.

Collaboration & Training

• Work closely with WFM/operations leaders to understand requirements and build HubSpot + Excel solutions that solve real workforce challenges.
• Provide training and ongoing support for teams on HubSpot dashboards, reports, and analytics.
• Troubleshoot and resolve HubSpot-related issues promptly.

Qualifications

• Bachelor's degree in Business, Operations, IT, or related field (preferred).
• Marketing Operations/management background (preferred not required)
• HubSpot Certified (completed HubSpot Academy training and certified by HubSpot)
• 2+ years of proven experience working hands-on in HubSpot CRM.
• Strong background in building dashboards, running analytics, and executing data-driven improvements in HubSpot.
• Advanced Excel proficiency: pivot tables, VLOOKUP/XLOOKUP, conditional formulas, charts, and data visualization.
• Skilled in workflows, automation, pipelines, and property management.
• Strong analytical and problem-solving abilities with attention to detail.
• Familiarity with workforce or operations metrics is an advantage.
• Experience integrating HubSpot with other tools (WFM, project management, analytics platforms).
• Excellent communication skills, with the ability to present complex data simply.
• Has own WFH equipment (laptop, noise cancelling headset).

Job Type: Full-time

Benefits:

• Additional leave
• Opportunities for promotion
• Pay raise
• Work from home

Application Question(s):

• Do you have HubSpot Certified (completed HubSpot Academy training and certified by HubSpot)?
• Do you have strong background in building dashboards, running analytics, and executing data-driven improvements in HubSpot?
• Advanced Excel proficiency: pivot tables, VLOOKUP/XLOOKUP, conditional formulas, charts, and data visualization.
• Do you have experience or knowledge of Workforce Management?

Experience:

• HubSpot: 2 years (Required)
• Workforce Management: 1 year (Required)