Revenue Assurance Specialist

4 days ago

Manila, National Capital Region, Philippines Regroup Mass Notification Full time ₱900,000 - ₱1,200,000 per year

Regroup Mass Notification — a global company with headquarters in Dallas —  is looking for a Revenue Assurance Specialist & Sales Operations QA. Regroup believes in working with talented yet humble people who care about our core mission: Keeping communities and organizations safe and informed.

We are looking for a detail-oriented and process-driven Revenue Assurance Specialist & Sales Operations QA  to help us design, document, and QA our full sales-to-cash journey from new customer sign-off through to invoice payment, including renewals and late payment management.

This role is key to building and maintaining end-to-end documentation, supporting HubSpot property governance, enforcing internal SLAs, and executing QA audits across the sales lifecycle. You'll play a vital role in ensuring data accuracy, process consistency, and operational efficiency across Sales, Customer Success, Finance, and Revenue Operations.

Key Responsibilities

Process Design & Documentation

  • Develop and maintain standardized SOPs for:
    • New sales (from signed agreement to invoice payment)
    • Renewals (starting 6 months prior to term end through to closure or continuation)
    • Contract amendments and renewal invoices
  • Define team responsibilities and handoffs across Sales, CS, Finance, and RevOps
  • Clarify and manage field ownership in HubSpot throughout the sales journey
  • Establish and monitor SLA timelines for each step in the process (e.g., contract entry, invoicing, follow-ups)
  • Consolidate all documentation in a single, centralized repository (e.g., Confluence)

Quality Assurance (QA) & Compliance

  • Build and implement QA processes to ensure SOPs are consistently followed
  • Audit workflows to catch discrepancies early and propose process improvements
  • Develop ongoing audit structures and reporting for sales and renewals
  • Ensure processes align with revenue recognition standards, AR best practices, and company policies
  • Carefully review agreements, invoices, and related data to catch and resolve errors early
  • Follow through on identified issues to ensure revenue is accurately tracked and reported
  • Communicate clearly and proactively when something doesn't align or needs correction

Revenue Operations & AR Support

  • Review Sales Agreements (SAs) before signature to ensure accuracy and completeness
  • Collaborate with Finance and AR on late payments, invalid cancellations, and recovery strategies
  • Support alignment between sales data and billing requirements
  • Assist in the design and monitoring of the full revenue assurance lifecycle

Cross-Functional & Vendor Support

  • Support the data governance initiative to improve systems and processes
  • Coordinate with external vendors or partners as needed

Requirements

  • 2+ years in Sales Operations, Revenue Operations, and Accounts Receivable (AR)
  • Experience creating SOPs or process documentation, ideally using Confluence or similar tools
  • Familiarity with customer renewals, sales lifecycles, and SaaS metrics a plus
  • Detail-oriented with strong analytical and QA skills
  • Collaborative team player comfortable coordinating across Sales, CS, and Finance

Nice to Have

  • Experience in QA or audit roles in a SaaS or tech environment
  • Hubspot Experience
  • Background in finance or billing operations
  • Knowledge of contract lifecycle management tools

Tools You'll Use

  • HubSpot
  • Google Workspace 
  • Confluence
  • Docusign or similar

What Success Looks Like

  • Complete, accessible documentation of the full sales-to-cash and renewal process
  • Clear ownership and property management structure within HubSpot
  • SLA metrics in place and monitored
  • Regular QA audits that ensure process adherence and continuous improvement

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