Remote Customer Service Associate

2 weeks ago

Work from Home, Philippines Techcel Full time ₱180,000 - ₱288,000 per year

Tired of reading the same script all day? Looking for a remote job where you actually get to use your brain and solve problems?

Welcome. We're looking for a sharp, self-starting CS Associate to join our team. This isn't a typical call center role. You'll be an investigator, a problem-solver, and a B2B liaison, all from the comfort of your home. The job is 80% email-based, so your writing skills need to be top-notch, with 20% phone support for those times an email just won't cut it.

So, Who Are You?

  • You're a wordsmith. Your written emails are so clear and helpful, they could make a grumpy customer smile.
  • You're not afraid of the phone. You're confident, friendly, and comfortable chatting with customers when they need to hear a human voice.
  • You've "been there, done that." You have real experience in customer service, especially with tricky escalations. You don't scare easily.
  • You know your way around a CRM. You've used systems like Salesforce before. If you really know Salesforce, you just skipped to the front of the line.
  • You're a WFH pro. You're a master of managing your own time. Your reliability and organizational skills are legendary.
  • You're a fast learner. You can pick up new processes and systems without breaking a sweat.
  • You're in it for the long haul. We're looking for someone to grow with us, not just a summer fling.
  • You're a team player. You have a positive, 'can-do' attitude and are always willing to go the extra mile.

What You'll Actually Be Doing

  • Playing Customer Detective: You'll handle all sorts of customer queries, digging in to find the root cause and resolving it.
  • Wrangling the CRM: You'll live in Salesforce, tracking every case from "Help" to "You're amazing"
  • Being the B2B Guru: You'll act as the main point of contact for our business customers, giving them the white-glove service they deserve.
  • Juggling Emails and Calls: You'll own your queue, crushing a high volume of emails with a side of phone support.

What's In It For You? (The Good Stuff)

  • The Pay: Earn up to ₱24,000 a month for your hard work.
  • The Bonuses: Extra cash for great attendance and happy clients.
  • The Excitement: The joy of working for a cool retail company.
  • The Commute: Zilch. This is a 100% home-based position.

Sound like you? Apply now by sending us a proper resume and let's chat.

Job Types: Full-time, Permanent

Pay: Up to Php24,000.00 per month

Benefits:

  • Opportunities for promotion
  • Work from home

Application Question(s):

  • Can you describe your experience using CRM or ERP systems in a customer service role? Please mention any specific systems you have worked with, such as Salesforce, if applicable.
  • Tell us about a time you had to handle multiple customer inquiries simultaneously via email. How did you prioritize your tasks and ensure each customer received a timely and helpful response?

Experience:

  • Customer service: 2 years (Preferred)

Language:

  • English (Required)

Work Location: Remote

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