Customer Service Representative

57 minutes ago

San Fernando, Central Luzon, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time ₱200,000 - ₱250,000 per year

About the role

FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is seeking a full-time Customer Service Representative to join their team in Pampanga Central Luzon. In this role, you will be responsible for providing exceptional customer service to our clients, handling inquiries, and resolving issues in a timely and efficient manner.

What you'll be doing

  1. Responding to customer inquiries and concerns via phone, email, and other communication channels
  2. Troubleshooting and resolving customer issues in a professional and empathetic manner
  3. Maintaining accurate records and documentation of all customer interactions
  4. Identifying and escalating complex or sensitive issues to the appropriate team members
  5. Contributing to the continuous improvement of customer service processes and procedures
  6. Adhering to company policies, procedures, and quality standards

What we're looking for

  1. Sutherland Clark HS Graduate
  2. Excellent communication and interpersonal skills
  3. Strong problem-solving and critical thinking abilities
  4. Ability to work effectively in a fast-paced, high-volume environment
  5. Demonstrable customer service experience, preferably in a call centre or similar setting
  6. Proficiency in using various computer systems and software applications

What we offer

At FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION', we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits you can expect include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health and wellness benefits
  3. Opportunities for career development and growth
  4. A positive and collaborative work culture

About us

FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is a leading provider of maritime services, with a strong presence in the Philippines and a reputation for delivering excellence. Our mission is to provide our clients with innovative solutions and exceptional customer service. Join our team and be a part of our continued success.

Apply now for this exciting opportunity

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