Director, Business Support

A Business Support & Governance Director position has become available at a company known for their flexible working opportunities. Our client is renowned for its commitment to innovation, fostering a culture that values creativity, collaboration, and forward-thinking.

DIRECTOR, BUSINESS SUPPORT & GOVERNANCE (NIGHT SHIFT)

Salary: Competitive and based on experience

Location: Taguig

Keywords: Operations Strategy, Change Management, Client Service, Risk Management, People Management

Our client is seeking a Director for Business Support & Governance to lead their night shift operations. This role is an exciting opportunity to shape the strategic direction of business operations within a Global Delivery Centre based in Taguig. The successful candidate will be responsible for implementing strategic changes, driving delivery of change initiatives, and ensuring excellent client service across all segments. This role offers the chance to work collaboratively with global teams, manage diverse functions, and contribute significantly to the company's growth.

• Lead development and implementation of operations strategy
• Drive delivery of cross-functional programmes and change initiatives
• Ensure excellent client service across all segments

What You'll Do
As a Director for Business Support & Governance, your role will be pivotal in shaping the strategic direction of our client's operations within their Global Delivery Centre. You will be entrusted with developing both short and long-term business strategies in collaboration with key stakeholders. Your leadership will drive the development of client service propositions and ensure the delivery strategy for all operational functions is robust. You will also be responsible for managing budgets, identifying collaborative opportunities, and implementing effective people management strategies.

• Develop short and long-term business strategy in conjunction with stakeholders.
• Lead the development of client service propositions and service delivery strategy for all operational functions.
• Ensure optimum number and quality of resources required to deliver functional objectives.
• Work closely with BU management heads to establish areas of client service that need to be measured.
• Drive ongoing efficiency and effectiveness of the business.
• Plan and manage budget for the Broking Operations business segment.
• Identify opportunities to work collaboratively on alignment of strategic activity.
• Implement effective succession planning, people management, development, recruitment, and retention strategies.

What You Bring
The ideal candidate for this Director role brings a wealth of experience from the financial services industry, particularly in a leadership capacity. Your excellent English communication skills will enable you to effectively liaise with stakeholders at various levels. Proficiency in standard Microsoft packages is essential for this role. Your strong background in stakeholder management coupled with your ability to lead diverse teams will be crucial in driving change initiatives. Your ability to forecast or identify new trends in the market will be instrumental in shaping our client's strategic direction.

• Excellent English communication skills, both verbal and written
• Proficiency in standard Microsoft packages
• Experience leading diverse teams and handling multiple stakeholders
• Strong background in stakeholder management
• Significant experience leading transformation within function
• Ability to forecast or identify new trends in the market
• Proven track record of delivering excellent levels of client service through a large scale, multi-channel operating function

What Sets This Company Apart
Our client is a globally recognised organisation known for its commitment to excellence and innovation. They offer an inclusive work environment that values diversity and fosters a culture of continuous improvement. They are dedicated to providing their employees with opportunities for professional growth and development. Their focus on delivering excellent client service sets them apart in the industry.

What's Next
Ready to take the next step in your career? Apply now

Apply today by clicking on the link. We look forward to receiving your application

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.