Collection Specialist
22 hours ago
- Contact delinquent customers via phone calls, emails, and messages to remind them of outstanding payments.
- Negotiate and encourage customers to arrange payments, settle accounts and voluntary surrender vehicles when necessary.
- Provide customers with payment details, due dates, and consequences of non-payment.
- Coordinate with Account Analyst for accounts requiring field visits or asset recovery.
- Provide necessary information to the Account Analyst while maintaining a good relationship.
- Prepare and send collection notices, demand letters, and other necessary documents to the Account Analyst as required.
- Conduct skip tracing.
- Monitor assigned accounts and ensure achievement of collection and provision targets.
- Escalate unresolved or problematic accounts to the immediate superior.
- Educate the clients about the collection process, procedures, polices, applicable penalties and terms of signed contracts and other relevant documents.
- Escalate unresolved accounts, office issues, or misconduct within the department to Management
- Maintain professionalism and comply to company policies and legal guidelines in all interactions.
- Submit daily reports to the immediate superior.
- Perform other related tasks assigned by the immediate superior.
Job Types: Full-time, Permanent
Pay: From Php15,116.25 per month
Benefits:
- Health insurance
- Life insurance
Work Location: In person
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