Client Services Associate
4 days ago
We are seeking passionate and customer-focused individuals to join our Cagayan de Oro site as Customer Service Representatives (CSR). This role plays a key part in delivering exceptional customer experiences by responding to inquiries, resolving concerns, and providing accurate information in a professional and timely manner. CSRs act as the company's frontliners, ensuring every interaction builds trust and customer satisfaction.
Key Responsibilities:
- Serve as the first point of contact for customers via phone, chat, or email.
- Provide accurate details on products, services, and company policies.
- Resolve customer issues effectively while maintaining a positive experience.
- Document customer interactions and update records in the system.
- Meet individual and team performance goals including quality, efficiency, and satisfaction metrics.
- Collaborate with colleagues and supervisors to improve customer service processes.
- Maintain professionalism, confidentiality, and adherence to company standards.
- Promote a positive customer-first culture in all interactions.
Qualifications:
- At least High School Graduate / Senior High School Graduate (Bachelor's degree preferred).
- Strong English communication skills (oral and written).
- Good problem-solving, multitasking, and interpersonal skills.
- Ability to work well under pressure while maintaining professionalism.
- Flexible to work on shifting schedules, weekends, and holidays.
- Prior BPO or CSR experience is an advantage but fresh graduates are encouraged to apply.
- Computer literate and comfortable with multiple systems or customer service tools.
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