L3 Windows Architect

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Level 3 Troubleshooting: Desktop Engineering deep-dive diagnostics and root cause analysis on complex desktop issues involving OS internals, hardware and peripherals
• DEX Expertise: Utilize DEX Tools to monitor and improve endpoint performance, correlate user experience issues with system changes and proactively address pain points
• Automation: Develop and implement automation scripts to resolve issues, streamline desktop operations, reduce manual effort and improve consistency
• Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems.
  
  User Support: Provide expert-level support to end-users, addressing their technical concerns and training them on best practices
• Documentation: Maintain detailed documentation of configurations, procedures and troubleshooting guidelines
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience.
• Experience: 7+ years of experience in Windows desktop engineering or a related field.
• DEX Knowledge: Solid background in Desktop Experience (DEX) tools to measure endpoint performance. Proven ability to correlate issues with trends and changes. Practical experience identifying solutions to optimize user experience
• Technical skills:
• Deep expertise in Windows OS and troubleshooting tools
• Proficiency with Unified Endpoint Management tools
• Practical experiences with DEX platforms
• Solid scripting skills in Powershell
• Knowledge of endpoint policies and OS system level logging
• Analytical Skills: Proven troubleshooting skills with a focus on root cause analysis and resolution solutioning
• Automation: Experience with scripting languages such as PowerShell for automation
• Communication: Solid verbal and written communication skills

Preferred Qualifications:

• Experience working in a Microsoft centric environment (O365, M365)
• Experience working in a large endpoint environment over 50k
• Experience working in a highly regulated industry i.e. Insurance, Healthcare, Banking

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace Optum Global Solutions (Philippines) Inc. All rights reserved.