Chat support representative | Customer facing exp. needed | Up to 30,000

2 days ago

Calamba, Calabarzon, Philippines CORPORATE VISIONS INC Full time ₱240,000 - ₱360,000 per year

About the role

We're looking for a talented Chat Support Representative to join our growing team at Corporate Visions Inc'. in Laguna Calabarzon. In this full-time role, you'll be the face of our brand, providing exceptional customer service and support through our live chat channel. Your excellent communication skills and customer-centric approach will be essential to ensuring our clients receive the best possible experience.

What you'll be doing

  • Responding to customer inquiries and resolving issues in a timely and efficient manner through our live chat platform
  • Providing product information, troubleshooting support, and guiding customers through complex processes
  • Identifying opportunities to enhance the customer experience and suggesting improvements to internal processes
  • Maintaining detailed records of customer interactions and following up on unresolved cases
  • Demonstrating a positive, empathetic and professional demeanor in all customer interactions

What we're looking for

  • At 6 months of customer-facing experience (Sales, Cashier, front desk, etc.)
  • Excellent communication and interpersonal skills, both written and verbal
  • Strong problem-solving and critical thinking abilities to handle a variety of customer queries
  • Ability to work in a fast-paced, high-volume environment and prioritise tasks effectively
  • Proficiency in using computer software and technology, including CRM systems
  • A passion for providing exceptional customer service and a genuine desire to help others

What we offer

  • Competitive salary of up to ₱30,000, with opportunities for performance-based bonuses
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and support your career growth
  • Collaborative and supportive team environment with a focus on work-life balance

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