Customer Service Representative

10 hours ago

Calamba, Calabarzon, Philippines Verto Network Solutions Inc. Full time ₱150,000 - ₱250,000 per year

Job description:

  • Willing to work on-site.
  • Can start ASAP
  • 100% email support only, no calls, no chat.
  • Provides prompt and efficient service to customers through email.
  • Demonstrates ownership of every customer interaction to achieve successful first-time resolution on all contacts.
  • Works with multiple technology applications and features to resolve customer concern.
  • Demonstrates the ability to recognize and identify system, process and policy issues impacting our customer and drive business improvement initiatives.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and efficiently managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains excellent performance metrics such as quality, productivity and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Perform duties as assigned.

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