100 Email support

4 hours ago

Calamba, Calabarzon, Philippines Fashion Accessories Shop Miyam Full time ₱200,000 - ₱250,000 per year

About the role

Work as a Customer Service Representative and provide high-quality email support. This full-time role is focused on responding to customer enquiries and issues via email, ensuring a positive customer experience.

What you'll be doing

  1. Respond to customer emails in a timely, professional and friendly manner
  2. Handle a variety of customer service requests such as order status, returns, and product information
  3. Identify and escalate complex issues to the appropriate team members
  4. Contribute to continuous improvement of customer service processes and policies
  5. Provide feedback and suggestions to enhance the overall customer experience

What we're looking for

  1. Previous experience in a customer service or call centre role, ideally in email support
  2. Strong written communication skills with the ability to convey information clearly and professionally
  3. Excellent problem-solving skills and the ability to think critically to resolve customer issues
  4. A passion for providing exceptional customer service and a positive, helpful attitude
  5. Proficiency in using customer service software and email platforms
  6. Good time management skills and the ability to work effectively in a fast-paced environment

What we offer

We are committed to providing a supportive and rewarding work environment for our employees. We offer competitive salaries, opportunities for career development, and a range of employee benefits including health insurance and a collaborative, team-oriented culture.

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