Customer Service Representative

7 days ago

Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time ₱250,000 - ₱500,000 per year
Key Responsibilities:
  • Handle incoming voice calls from U.S.-based customers.
  • Provide support across multiple channels—primarily voice, with potential support via email and chat—while maintaining professionalism and efficiency.
  • Demonstrate empathy, patience, and deep product knowledge in all customer interactions.
  • Accurately document call details and customer interactions in the system.
  • Consistently meet or exceed key performance metrics, including call handling time, resolution rate, and customer satisfaction.
  • Escalate complex or unresolved issues to the appropriate internal teams for further assistance.
Qualifications:
  • High school diploma or equivalent; college education is a plus.
  • Minimum of 6 months' experience in a voice-based customer service role, preferably supporting U.S. customers.
  • Excellent spoken English communication skills with a neutral or American accent.
  • Strong active listening, problem-solving, and interpersonal skills.
  • Ability to work independently and manage time effectively in a fast-paced, high-volume environment.
  • Flexible and amenable to working U.S. time zone shifts, including weekends and holidays, as needed.

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