Duty Manager

2 days ago

Malay Western Visayas, Philippines Mövenpick Resort & Spa Boracay Full time

Company Description

Mövenpick Resort & Spa Boracay offers semi-private beach access along Punta Bunga Cove, away from the crowded White Beach. The resort features breathtaking sunset views, the island's largest pool, and complete facilities, including the Sagay Spa, recognized as one of the top 5 hotel spas in the Philippines by Travel + Leisure. As the first Green Globe certified hotel in Boracay, sustainability is emphasized without compromising comfort. Popular for MICE events, intimate beachfront weddings, and unforgettable family moments, Mövenpick Resort & Spa Boracay promises thoughtful service and generous hospitality, ensuring every stay is special.

Role Description

This is a full-time on-site role for a Duty Manager located in Malay. The Duty Manager will be responsible for overseeing daily operations, ensuring guest satisfaction, managing staff, and addressing any issues that arise during their shift. They will also be responsible for coordinating with different departments to ensure smooth operations and maintaining high standards of service and cleanliness throughout the resort. The role involves conducting regular inspections, handling guest complaints, and implementing solutions to enhance guest experiences.

Qualifications

  • Strong organizational and multitasking skills
  • Excellent communication and leadership skills
  • Ability to handle guest complaints and resolve issues efficiently
  • Experience in hospitality management or similar roles
  • Familiarity with hotel operations, including housekeeping, front desk, and food & beverage services
  • Ability to work under pressure and in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Flexibility to work various shifts, including weekends and holidays
  • Bachelor's degree in Hospitality Management or related field is a plus

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