Duty Manager

9 hours ago

Malay Aklan Philippines Filinvest Group Full time ₱52,000 - ₱70,000 per year


Filinvest Property: CRIMSON RESORT & SPA BORACAY

Job Summary

  • Ensures that the guest experience meets or exceeds customer service standards throughout their stay.
  • Identifies and resolves issues that affect guest experience so that guests will always have a smooth stay and a positive Resort experience.
  • Acts as Manager on Duty (MOD) and is responsible for managing Front Office operations in the absence of the Front Office Manager.
  • Ensures general Resort safety and security during his/her MOD shift.
  • Ensures the continuity of consistent service delivery and the overall efficiency of the Resort.
  • Ensures guest needs and concerns are handled promptly and effectively.
  • Creates an environment of engagement and motivation by demonstrating a positive work ethic.
  • Supports the vision and philosophy of the company through policies and systems.

Duties & Responsibilities

  • Ensures seamless experience in areas that impact guest stay (transportation, concierge service, dining, housekeeping, engineering).
  • Patrols the property to check operations, cleanliness, safety, security, staff performance, and heart of the house facilities.
  • Extends attention to both guests and colleagues.
  • Monitors overall operational efficiency throughout the Resort.
  • Ensures proper dissemination of information to all colleagues.
  • Responds to all in-house guest complaints and issues, ensuring that any unsatisfactory experience is thoroughly investigated.
  • Ensures that incidents or complaints are logged, acted upon, and reported.
  • Coordinates with relevant departments to rectify guest issues.
  • Ensures staff maintain grooming and hygiene.
  • Prepares detailed incident reports and submits recommended actions.
  • Ensures confidentiality when addressing guest or colleague issues.
  • Upholds departmental policies, emergency procedures, and government regulations.
  • Makes operational decisions during emergencies, coordinating with Engineering and Security.
  • Ensures proper closure and reporting before end of duty.

Job Qualifications

  • Bachelors' Degree in Hospitality Management or any related course. 
  • With at least 5 years of experience in a resort environment, including a minimum of 3 years at the Front Desk.
  • Has at least 1 year of experience in a similar supervisory or managerial capacity in a Resort or Hotel.
  • Strong leadership, decision-making, and problem-solving skills.
  • Excellent communication and guest relations abilities.
  • Able to handle multiple tasks and work effectively in a fast-paced environment.
  • Willing to work flexible hours, including weekends, holidays, and shifting schedules.
  • Willing to work in Boracay Island.

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