Duty Manager

2 days ago

Malay, Philippines Filinvest Group Full time

Filinvest Property: CRIMSON RESORT & SPA BORACAYJob SummaryEnsures that the guest experience meets or exceeds customer service standards throughout their stay.Identifies and resolves issues that affect guest experience so that guests will always have a smooth stay and a positive Resort experience.Acts as Manager on Duty (MOD) and is responsible for managing Front Office operations in the absence of the Front Office Manager.Ensures general Resort safety and security during his/her MOD shift.Ensures the continuity of consistent service delivery and the overall efficiency of the Resort.Ensures guest needs and concerns are handled promptly and effectively.Creates an environment of engagement and motivation by demonstrating a positive work ethic.Supports the vision and philosophy of the company through policies and systems.Duties & ResponsibilitiesEnsures seamless experience in areas that impact guest stay (transportation, concierge service, dining, housekeeping, engineering).Patrols the property to check operations, cleanliness, safety, security, staff performance, and heart of the house facilities.Extends attention to both guests and colleagues.Monitors overall operational efficiency throughout the Resort.Ensures proper dissemination of information to all colleagues.Responds to all in-house guest complaints and issues, ensuring that any unsatisfactory experience is thoroughly investigated.Ensures that incidents or complaints are logged, acted upon, and reported.Coordinates with relevant departments to rectify guest issues.Ensures staff maintain grooming and hygiene.Prepares detailed incident reports and submits recommended actions.Ensures confidentiality when addressing guest or colleague issues.Upholds departmental policies, emergency procedures, and government regulations.Makes operational decisions during emergencies, coordinating with Engineering and Security.Ensures proper closure and reporting before end of duty.Job QualificationsBachelors' Degree in Hospitality Management or any related course. With at least 5 years of experience in a resort environment, including a minimum of 3 years at the Front Desk.Has at least 1 year of experience in a similar supervisory or managerial capacity in a Resort or Hotel.Strong leadership, decision-making, and problem-solving skills.Excellent communication and guest relations abilities.Able to handle multiple tasks and work effectively in a fast-paced environment.Willing to work flexible hours, including weekends, holidays, and shifting schedules.Willing to work in Boracay Island.

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