Customer Service Representative

2 days ago

Cebu City, Central Visayas, Philippines ALEBA INTERNATIONAL MANPOWER Full time

About the role

ALEBA INTERNATIONAL MANPOWER' is seeking a highly motivated and customer-focused Customer Service Representative to join our team. This is a full-time hybrid role based in Cebu City, Cebu. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our diverse client base.

What you'll be doing

  • Handling inbound and outbound customer calls with professionalism and empathy
  • Responding to customer inquiries, concerns and complaints in a timely and effective manner
  • Providing product information and assisting customers with order processing, returns and other support requests
  • Documenting customer interactions and maintaining accurate records
  • Identifying opportunities to enhance the customer experience and suggest process improvements
  • Collaborating with cross-functional teams to ensure seamless service delivery

What we're looking for

  • At least 1 year of experience in a customer-facing role, preferably in a call centre or similar environment
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking skills to effectively resolve customer issues
  • Proficiency in Microsoft Office suite and the ability to navigate customer relationship management (CRM) systems
  • Commitment to providing exceptional customer service and a genuine interest in understanding and meeting customer needs
  • Flexible and adaptable to work in a hybrid environment, with the ability to work both independently and as part of a team

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive medical and dental insurance coverage
  • Opportunities for career development and skill-building training
  • Collaborative and supportive work environment
  • Work-life balance initiatives, such as flexible working hours and wellness programs

About us

ALEBA INTERNATIONAL MANPOWER' is a leading global provider of professional staffing and workforce solutions. With a strong presence in the Philippines, we are committed to empowering businesses and individuals by connecting the right talents with the right opportunities. Our mission is to create lasting value for our clients, candidates, and communities through innovative, data-driven, and human-centric solutions.

Apply now

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