Customer Service Representative

7 days ago

Cebu City, Central Visayas, Philippines Bravo World, Inc. Full time

Job Summary

The Customer Service Representative (Non-Voice) provides customer support primarily through written communication channels such as email and chat. This role focuses on responding to inquiries, resolving concerns, and delivering clear, accurate information while ensuring a positive customer experience without phone-based interaction.

Responsibilities

  • Handle customer inquiries and concerns via email, chat, and other written platforms
  • Provide timely, professional, and well-written responses to customers
  • Resolve issues by following company policies and service guidelines
  • Document customer interactions and update support records accurately

Qualifications

  • Strong written communication and comprehension skills
  • Customer service experience preferred but not required
  • Attention to detail and problem-solving abilities
  • Comfortable using email systems, chat tools, and support platforms

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