Patient Relation Coordinator

2 weeks ago

Mandaluyong City, National Capital Region, Philippines CiD Global Solutions, Inc. Full time ₱400,000 - ₱1,200,000 per year
  • Serve as the primary point of contact for patients from initial inquiry through post-treatment follow-up.
  • Assist patients with appointment scheduling, doctor referrals, and coordination of medical procedures.
  • Provide logistical support including airport transfers, hotel bookings, and local transportation.
  • Coordinate with healthcare providers, departments, and third-party vendors to ensure seamless service delivery.
  • Explain treatment options, processes, and estimated costs, and assist with financial counseling when required.
  • Offer language support or arrange interpreters to facilitate clear communication.
  • Maintain accurate and confidential records of patient interactions and service arrangements.
  • Conduct post-visit follow-ups to ensure patient satisfaction and address concerns.
  • Support marketing initiatives by enhancing patient experience and collecting feedback.
  • Uphold high standards of professionalism, empathy, and discretion in all patient interactions.

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