Patient Support Representative

4 weeks ago

Mandaluyong City, National Capital Region, Philippines Twoconnect Full time
  • Respond promptly and professionally to enquiries via phone, email, online forms, and other marketing channels.
  • Provide clear and compassionate information about chiropractic services, addressing questions and concerns with empathy.
  • Manage incoming leads and conduct timely follow-ups to maximise engagement and conversion.
  • Reactivate past patients through proactive outreach, re-engagement campaigns, and regular communication.
  • Accurately record and update all interactions in the lead management and CRM systems.
  • Track, analyse, and report on lead conversion rates and relevant performance metrics.
  • Schedule initial consultations and follow-up appointments, ensuring coordination with clinic staff and chiropractors.
  • Handle payment transactions, provide transparent pricing information, and guide patients through payment options.
  • Follow all scripts, procedures, and internal systems with precision to ensure consistency and compliance.
  • Maintain a disciplined and efficient approach to daily tasks and workflows.
  • Deliver exceptional customer service and uphold a patient-first experience at every touchpoint.
  • Address complaints or issues with professionalism, escalating complex matters when required.
  • Perform additional clinic support and administrative tasks as needed.
  • Other role specific duties as they arise.
    • Bachelor's degree or Certificate IV in a relevant discipline preferred.
    • At least 3 years of experience in a customer service or sales support role within a healthcare environment.
    • Strong background in the medical or allied health field is highly desirable.
    • Excellent verbal and written communication skills with a personable and empathetic approach.
    • High level of discipline in following procedures, scripts, and workflow systems.
    • Ability to balance warm patient interactions with timely task completion.
    • Strong time management and multitasking abilities in a fast-paced setting.
    • Competency with CRM and lead management tools.
    • High standards of professionalism, confidentiality, and integrity.
    • Self-motivated and capable of working independently and collaboratively as part of a small team.
    • A genuine interest in helping people and supporting their health journey.

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here's what you can expect from this opportunity:

  • Work from home
  • Monday to Friday 9:00 AM - 6:00 PM PHT (adjustments will be made for AU daylight saving time)
  • Opportunities to work with leading companies in Australia and beyond
  • Comprehensive HMO and government-mandated benefits
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success

We're not your typical BPO — we're a Managed Service Provider (MSP) centered on people and their success. Most of our roles are work from home, on day shift, and offer the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/

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