Insurance and Patient Coordinator

Redefining Patient Care Through Trusted Expertise

Our client is a growing oral surgery practice dedicated to providing excellent patient care supported by precise insurance coordination and professional service. They are building a trusted environment where both staff and patients feel valued, supported, and cared for-making them an exciting team to be part of in the healthcare industry.

Job Description

As an Insurance and Patient Coordinator, you will handle insurance verifications, claims processing, and patient communications while maintaining professionalism and compassion. This role blends administrative precision with patient care, supporting a growing practice and ensuring a positive experience for both patients and providers.

Job Overview

Employment type: Full-time

Shift: Night shift

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1 to 3 years of relevant experience
• Knowledge of English composition, grammar, spelling, and punctuation
• Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and software (MS Excel, Word, Practice Management software)
• Ability to maintain composure and professionalism when exposed to stressful situations
• Ability to engender trust from doctors, co-workers, and patients
• Ability to work cooperatively with management, staff, and patients
• Ability to prioritize, organize, and complete tasks in a timely and independent manner
• Ability to accept constructive feedback
• Ability to understand and follow written and verbal instructions
• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality
• Ability to communicate and express thoughts and ideas competently
• Ability to quickly grasp relevant concepts regarding duties and responsibilities
• Ability to problem solve issues when they arise
• Education/Experience: High school diploma or equivalent
• Physical/Environmental Requirements: Sedentary position; may be required to sit for long periods. Must have close vision, depth perception, hearing to communicate effectively, and finger dexterity for computer use.

Your Daily Tasks

• Study frequently used insurance plans to understand nuances and communicate coverage effectively
• Call insurance companies and/or research online to verify patient's insurance status
• Document basic insurance information on patient charts for quick reference
• Determine insurance eligibility, limitations, and payment estimates for financial arrangements
• Process and submit insurance claims
• Monitor and follow up on outstanding claims
• Send requested documentation to insurance companies (e.g., x-rays, charting, narratives)
• Correspond with insurance companies to resolve payment delays or denied treatments
• Answer and manage phone calls, addressing patient inquiries, scheduling, and rescheduling appointments

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra