Deputy Manager

1 day ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

Schedule: Shifting Schedule

Requirements & Skills:

  • Graduate of Any Course
  • With 4-6 years relevant experience
  • Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
  • Excellent verbal & written communication & presentation skills
  • Good interpersonal and people management skills with good problem solving approach
  • Expert knowledge of service procedures
  • Good analytical skills for MIS, number crunching & reporting to internal and external customers

Responsibilities:

  • Responsible for maintaining various matrices defined by the client
  • Independently handle, assist the customer to determine problems and provide resolutions
    on any customer care issues & service problems, coordinate escalations, assess
    customers needs
  • Motivating team through effective management, career development & implementation
    of reporting mechanisms
  • Liaison with other areas of the company affecting technical support. One on One
  • Relationship Management
  • Analysis of reports including process dashboards, team performance reports, initiating
    appropriate actions plans & initiate trainings
  • Manage attendance & attendance incentive for the team. Managing periodic shift level
    projects / initiatives & responsible for the administrative aspects of the group / shift
  • Mentor and assist new hires

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