Cloud IT Specialist

21 hours ago

Taguig, National Capital Region, Philippines Niu Professional Inc. Full time $70,000 - $120,000 per year

Job Description:

1. Company's Cloud Familiarization and Partner Support

  • Familiarizing with the Company's cloud organization and processes
  • Guiding partners on how to correctly obtain the Company's cloud technical support
  • Responding to, tracking, and managing partner and customer requirements (technical/non-technical)
  • Pushing for timely resolution of customer requirements

2. GoCloud Partner Development Building

  • Assisting service partners, software partners, and SI partners in their cloud programs and projects with the Company's cloud
  • Building strong relationships with the Company's cloud partner engineers
  • Training partners on the Company's cloud products, professional service solutions, capabilities, and certifications

3. Project Technical Solution Development

  • Facilitating partner technical and service communication, delivering workshop presentations, and assisting in bidding/service proposal documentation
  • Supporting Solution Architects (SA) with partners' Proof of Concept (POC) opportunities
  • Participating in pre-sales technical solution deliverability reviews (DTRx), and assisting SA in optimizing project solutions, feasibility, and technical risk assessments

4. Project Delivery Technical Support and Post-Sales

  • Performing remote and on-site cloud support for partner project delivery and implementation
  • Assisting with cloud migration, infrastructure setup, and providing best practice guidance to partners and their customers
  • Providing technical support for post-sales cloud-related tasks, ensuring timely and effective responses

Qualifications (Work Experience, Years of Experience, Communication Skills, Technical Skills):

  • With 4-years Bachelor's degree in Electronics Engineering, Computer Engineering, Computer Science, Information Technology, or related fields
  • Cloud certifications or other ICT-related certifications are an advantage (not required)
  • Ability to respond urgently during major incidents or system failures
  • Excellent communication and problem analysis skills; able to interact with customers and partners promptly and effectively
  • Strong service orientation and willingness to engage in technical service roles; self-motivated, fast learner, and capable problem solver
  • Proficient in documentation and presentation; skilled in summarizing and presenting research findings
  • Able to perform well under pressure; quick to learn and passionate about cloud technologies
  • Strong sense of teamwork and ability to collaborate effectively with colleagues and partners

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance
  • Paid training

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you familiar with Public Cloud Services?

Education:

  • Bachelor's (Required)

Experience:

  • Cybersecurity management: 3 years (Required)

Work Location: In person

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