Customer Service Sales Coordinator

7 days ago

Las Piñas, National Capital Region, Philippines TOP Creamery Full time ₱400,000 - ₱600,000 per year

Job description:

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field (preferred but not required).
  • At least 
    1 year of experience
     in customer service, sales support, or order processing
  • Proficiency in 
    NetSuite Oracle, CRM systems, or other order management platforms
     is a plus.
  • Strong communication skills (verbal & written) and customer-oriented mindset.
  • Ability to multitask, manage client accounts, and resolve concerns with professionalism.
  • Sales-driven with experience in 
    upselling and cross-selling
    .
  • Organized, detail-oriented, and able to work well with cross-functional teams.
  • Flexible and resourceful in scouting new opportunities and building client relationships.

Job Description:

  1. Client Order Support & System Handling

  2. Accurately process client orders using NetSuite Oracle and other company platforms, ensuring timely and correct order fulfillment.

  3. Assist clients with order tracking, changes, documentation, and issue resolution related to order fulfillment.

  4. Coordinate with internal departments to ensure timely deliveries and proper handling of client requirements.

  5. Sales & Portfolio Representation

  6. Act as a brand ambassador, increasing visibility and representation of TOP Creamery's product portfolio among clients.

  7. Proactively upsell and cross-sell relevant products based on client profile, purchase history, and seasonal trends.
  8. Educate clients on product equivalents or alternatives in cases of stock unavailability.

  9. Promote the company's customized/private label programs to increase client conversions.

  10. Client Relationship & Market Development

  11. Provide product knowledge and market insights through regular touchpoints, site inspections and positive customer experience.

  12. Support clients in forecasting product needs and aligning to purchasing cycles and sales plans.
  13. Identify and develop new client accounts within the assigned channels, including micro businesses, cafes, franchises, and food manufacturers.

  14. Scout new business opportunities and underserved areas requiring TOP Creamery's presence.

  15. Sales Operations & Internal Collaboration

  16. Handle inbound inquiries across calls, emails, chats, and social media platforms with professionalism and product expertise.

  17. Maintain and update customer records, purchase behaviors, and interaction history in the CRM.
  18. Prepare tailored proposals, quotations, and commercial materials aligned with client specifications.
  19. Support the sales team in managing schedules, maintaining documentation, and implementing campaigns.
  20. Monitor ongoing sales orders and performance indicators to propose operational improvements.

Location: Las Piñas City

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