Operations Officer

2 days ago

Makati City, National Capital Region, Philippines JJA Travel and Tours Full time $40,000 - $60,000 per year

JJA Travel and Tours is looking for a highly organized and detail-oriented Operations Officer to manage the coordination and execution of travel services. This role involves handling bookings, logistics, ground handling, and supporting tender/bidding processes to ensure smooth and high-quality travel experiences for clients.

You will work closely with suppliers, vendors, and internal teams to confirm arrangements, prepare documentation, and assist in financial and compliance monitoring.

Key Responsibilities:
  • Tours and Travel Operations Support: Coordinate travel bookings, accommodations, transport, and guided tours. Confirm arrangements with suppliers to ensure smooth delivery of itineraries.
  • Ground Handling Coordination: Manage airport transfers, baggage handling, and local transport. Coordinate with drivers and hospitality staff for efficient guest movement.
  • Client and Guest Support: Provide timely information to clients before and during tours. Respond to inquiries, complaints, and ensure high-quality guest experiences.
  • Bidding and Tendering Support: Assist in preparing bid documents, proposals, and cost estimates. Ensure timely submission and compliance with requirements.
  • Vendor and Partner Coordination: Liaise with hotels, guides, and transport companies. Monitor service quality and maintain a database of reliable partners.
  • Documentation and Reporting: Maintain records of bookings, services, feedback, and vendor agreements. Prepare operational and service reports as needed.
  • Support in Financial Process: Assist in preparing quotations and invoices. Track services for billing and reconcile supporting documents.
  • Compliance and Risk Monitoring: Ensure adherence to safety, health, and travel regulations. Support risk management and emergency response efforts.
Qualifications:
  • Bachelor's degree in Tourism, Marketing, Business Administration, Hospitality Management, or a related field.
  • At least 2 years of relevant work experience in the travel, tourism, or hospitality industry.
  • Additional training or certifications in Travel & Tourism Operations, Ground Handling, or Procurement/Bidding is an advantage.
  • Additional training or certifications in Travel & Tourism Operations, Ground Handling, or Procurement/Bidding is an advantage.
  • Familiarity with bidding or tendering procedures, especially in government or corporate sectors, is a strong asset.
  • Willingness to work flexible hours, especially during peak seasons or for special events.
  • Skilled in preparing customized travel itineraries and costings.
  • Excellent in verbal and written communication in English (additional language is a plus)
  • Proficient in MS Office (Word, Excel, PowerPoint) and capable of generating sales/marketing reports.

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