Renewals Manager – Team Lead

This is an on-site position at Ground Floor Shop 1 Robinsons Cyber Sigma, Lawton Avenue, Taguig City.

How to Apply:

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Rate: $9/hr and earn up to PHP 89,000+/month

Schedule: Monday - Friday: 9:00 AM - 5:30 PM US/ EMEA Timezone

Renewals Manager – Team Lead (On-Site Cyber Sigma, Taguig)

This role combines direct ownership of a renewal portfolio with leadership of a small team of Renewals Managers. The Team Lead is expected to run full renewal cycles—quoting, negotiating, and booking—while also coaching team members, monitoring performance, and ensuring best practices are followed.

The ideal candidate has proven success in SaaS renewals and forecasting, along with experience managing or mentoring a team. This dual scope requires someone who can balance individual contributor responsibilities with people leadership, serving as both a top performer and a role model for the team.

Qualifications:

• 3–5+ years renewing B2B SaaS (or adjacent sales/CSM) with proven retention predictability and negotiation wins.
• Mastery of CRM (Salesforce preferred), CPQ/CLM, and e-signature; disciplined pipeline hygiene and forecasting.
• Commercial fluency across SaaS pricing, true-ups/usage, ramps, and multi-year negotiations; confident with procurement and legal redlines.
• Cross-functional communication that earns trust with AE/CustEx/RevOps; crisp written notes and customer emails.
• Account setup and licensing for renewals
• Manage incremental upsells and pass along higher expansion opportunities to strategic AEs
• Excellent written/spoken English skills
• Clear documentation habits
• Secure workspace (SSO, least-privilege access, compliant device)
• Stable connectivity
• Ability to overlap 6-8 hours with North America or EMEA.

Nice To Have Qualifications:

• Negotiation & commercial acumen: Negotiates multi-year SaaS T&Cs, pricing, ramp/true-up mechanics, and partner transactions; can defend value and terms with procurement.

Responsibilities:

• Own renewal opportunities from prep to signature; generate accurate quotes, negotiate terms, and book on or before the subscription renewal date.
• Maintain bottom-up forecasts with best-case/worst-case ranges using ATR, Won ARR, and Swing ARR; keep next steps and risk notes current.
• Partner with Account Executives and Customer Lifecycle team on strategy, risk mitigation, and executive alignment; respect clear rules of engagement across new business vs. renewals.
• Monitor account health and use predictive likelihood-to-renew signals to prioritize outreach and interventions; surface insights/trends to leadership.
• Work effectively with channel partners and procurement; manage true-ups, co-terming, and term-length changes per policy. Outcomes (KPIs), Renewal Rate (dollar-weighted), On-time Renewal %, Growth Net ARR, compression/discount, lifecycle task completion rate, and customer satisfaction (CSAT/NPS).
• Negotiation & commercial acumen: Negotiates multi-year SaaS T&Cs, pricing, ramp/true-up mechanics, and partner transactions; can defend value and terms with procurement.
• Renewal execution & forecasting discipline:Runs full renewal cycles: quoting → negotiation → booking; builds best-case/worst-case forecasts using ATR/Won ARR/Swing ARR fields; documents risks and next steps.
• Lifecycle & on-time close rigor: Works a 12-month renewal lifecycle (prepare/quote/sign in months 9–12); hits "on-time" close against subscription renewal date; drives on time renewals or early renewals with benefits to CloudBees
• Cross-functional rules of engagement:Partners tightly with AE/Services/TSMP; honors coverage boundaries (AE owns new/add-on, RM owns flat renewal/true-ups); escalates risk and potential for upsell early.
• CRM/CPQ data quality: Maintains clean opportunities, stages, notes, and 120-day rolling forecast; follows opportunity management, quotation, and forecasting best practices.
• Metrics-driven: Manages to Renewal Rate, On-time Renewal %, Growth Net ARR, compression/discount, and activity completion rates.
• Risk spotting & mitigation: Uses health signals and predictive likelihood-to-renew scoring to triage book of business and drive interventions.
• Tools fluency: Salesforce (or equivalent) + CPQ/CLM + e-signature + billing/entitlements; comfortable with playbooks and renewal dashboards.

Job Type: Full-time

Pay: Php513.94 per hour

Expected hours: 40 per week

Work Location: In person