Renewal Sales Specialist

2 weeks ago

Taguig, National Capital Region, Philippines SolarWinds Full time ₱540,000 per year

Job Description

Overview

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us

This position is responsible for handling a large volume of transactional size renewal opportunities, resolving customer issues, and collecting customer software renewals for their SolarWinds products prior to the expiration date of the software.)

Responsibilities

  • Maintain a large volume of renewals
  • High call and email volume daily
  • Maintaining accurate customer master records including licenses, software expiration dates, shipping address, updating customer contact information
  • Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds
  • Following up on assigned customer software renewal quotes and/or generating custom quotes and presenting to the customer
  • Verifying pricing, licenses, expiration dates with customers and resellers globally
  • Resolving order issues with customer service and order management
  • Responsible for accurately managing pipeline, forecasting, and committing deals daily and weekly
  • Performing other administrative support duties as requested
  • Achieve monthly quotas and cumulative target

Qualifications

  • Passion for sales
  • Excellent customer service skills
  • Excellent communication skills both oral and written
  • Excellent problem-solving skills
  • Good computer skills
  • Ability to multi-task and track multiple issues
  • Enjoys working in a fast-paced, team-focused environment
  • Previous experience with CRM - NetSuite and/or SalesForce is a plus

Job Types: Full-time, Permanent

Pay: From Php45,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Application Question(s):

  • Are you willing to work in a hybrid set-up?

Experience:

  • Sales Specialist: 1 year (Required)

Language:

  • English (Required)

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