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Team Lead
2 hours ago
We're hiring a Team Lead for our financial account If you have a solid financial background and proven leadership skills in managing 15–25 people, this could be the perfect role for you.
Team LeadQualifications:
- Bachelor's degree in Business, Finance, or any related field.
- Strong financial background with proven experience in client management.
- At least 1–5 years of supervisory or team lead experience, preferably in a BPO, shared services, or corporate environment.
- Experience handling a team of 15–25 members.
- Excellent communication, leadership, and interpersonal skills.
- Strong problem-solving and decision-making ability.
- Ability to work under pressure and manage multiple priorities.
Responsibilities:
- Lead and manage a team of 15–25 members, ensuring performance targets and quality standards are consistently met.
- Oversee day-to-day team operations, including workload distribution, monitoring, and coaching.
- Serve as the primary point of contact for client management, addressing inquiries, concerns, and escalations promptly and effectively.
- Monitor team KPIs and prepare regular performance reports for leadership.
- Provide training, guidance, and mentorship to team members to drive engagement and development.
- Collaborate with other departments to support process improvements and business goals.
- Ensure compliance with company policies, processes, and industry regulations.
