Renewals Manager

This is an on-site position at Ground Floor Shop 1 Robinsons Cyber Sigma, Lawton Avenue, Taguig City.

How to Apply:

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Rate: $8/hr and earn up to PHP 79,000+/month

Schedule: Monday - Friday: 9:00 AM - 5:30 PM US/ EMEA Timezone

Renewals Manager (On-Site Cyber Sigma, Taguig)

Job Description

Mission: Retain and grow recurring revenue by owning a portfolio of subscription renewals end-to-end—driving timely, accurate closures, minimizing churn/contraction, identifying growth opportunities, and forecasting with precision.

Responsibilities:

• Own renewal opportunities from prep to signature; generate accurate quotes, negotiate terms, and book on or before the subscription renewal date.
• Maintain bottom-up forecasts with best-case/worst-case ranges using ATR, Won ARR, and Swing ARR; keep next steps and risk notes current.
• Partner with Account Executives and Customer Lifecycle team on strategy, risk mitigation, and executive alignment; respect clear rules of engagement across new business vs. renewals.
• Monitor account health and use predictive likelihood-to-renew signals to prioritize outreach and interventions; surface insights/trends to leadership.
• Work effectively with channel partners and procurement; manage true-ups, co-terming, and term-length changes per policy. Outcomes (KPIs), Renewal Rate (dollar-weighted), On-time Renewal %, Growth Net ARR, compression/discount, lifecycle task completion rate, and customer satisfaction (CSAT/NPS).
• Negotiation & commercial acumen: Negotiates multi-year SaaS T&Cs, pricing, ramp/true-up mechanics, and partner transactions; can defend value and terms with procurement.
• Renewal execution & forecasting discipline:Runs full renewal cycles: quoting → negotiation → booking; builds best-case/worst-case forecasts using ATR/Won ARR/Swing ARR fields; documents risks and next steps.
• Lifecycle & on-time close rigor: Works a 12-month renewal lifecycle (prepare/quote/sign in months 9–12); hits "on-time" close against subscription renewal date; drives on time renewals or early renewals with benefits to CloudBees
• Cross-functional rules of engagement:Partners tightly with AE/Services/TSMP; honors coverage boundaries (AE owns new/add-on, RM owns flat renewal/true-ups); escalates risk and potential for upsell early.
• CRM/CPQ data quality: Maintains clean opportunities, stages, notes, and 120-day rolling forecast; follows opportunity management, quotation, and forecasting best practices.
• Metrics-driven: Manages to Renewal Rate, On-time Renewal %, Growth Net ARR, compression/discount, and activity completion rates.
• Risk spotting & mitigation: Uses health signals and predictive likelihood-to-renew scoring to triage book of business and drive interventions.
• Tools fluency: Salesforce (or equivalent) + CPQ/CLM + e-signature + billing/entitlements; comfortable with playbooks and renewal dashboards.

Qualifications

• 3–5+ years renewing B2B SaaS (or adjacent sales/CSM) with proven retention predictability and negotiation wins.
• Mastery of CRM (Salesforce preferred), CPQ/CLM, and e-signature; disciplined pipeline hygiene and forecasting.
• Commercial fluency across SaaS pricing, true-ups/usage, ramps, and multi-year negotiations; confident with procurement and legal redlines.
• Cross-functional communication that earns trust with AE/CustEx/RevOps; crisp written notes and customer emails.
• Account setup and licensing for renewals
• Manage incremental upsells and pass along higher expansion opportunities to strategic AEs
• Excellent written/spoken English
• Clear documentation habits
• Secure workspace (SSO, least-privilege access, compliant device)
• Stable connectivity
• Ability to overlap 6-8 hours with North America or EMEA.

Nice To Have Qualifications:

• Negotiation & commercial acumen: Negotiates multi-year SaaS T&Cs, pricing, ramp/true-up mechanics, and partner transactions; can defend value and terms with procurement.

Job Type: Full-time

Pay: Php456.84 per hour

Expected hours: 40 per week

Work Location: In person