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Renewals Manager

2 weeks ago


Taguig, National Capital Region, Philippines Thrive Technologies Inc. Full time ₱2,385,600 - ₱4,792,000 per year

This is an on-site position at Ground Floor Shop 1 Robinsons Cyber Sigma, Lawton Avenue, Taguig City.

How to Apply:

Copy and Paste the Link below in the browser to generate the application form:

Rate: $8/hr and earn up to PHP 79,000+/month

Schedule: Monday - Friday: 9:00 AM - 5:30 PM US/ EMEA Timezone

Renewals Manager (On-Site Cyber Sigma, Taguig)

Job Description

Mission: Retain and grow recurring revenue by owning a portfolio of subscription renewals end-to-end—driving timely, accurate closures, minimizing churn/contraction, identifying growth opportunities, and forecasting with precision.

Responsibilities:

  • Own renewal opportunities from prep to signature; generate accurate quotes, negotiate terms, and book on or before the subscription renewal date.
  • Maintain bottom-up forecasts with best-case/worst-case ranges using ATR, Won ARR, and Swing ARR; keep next steps and risk notes current.
  • Partner with Account Executives and Customer Lifecycle team on strategy, risk mitigation, and executive alignment; respect clear rules of engagement across new business vs. renewals.
  • Monitor account health and use predictive likelihood-to-renew signals to prioritize outreach and interventions; surface insights/trends to leadership.
  • Work effectively with channel partners and procurement; manage true-ups, co-terming, and term-length changes per policy. Outcomes (KPIs), Renewal Rate (dollar-weighted), On-time Renewal %, Growth Net ARR, compression/discount, lifecycle task completion rate, and customer satisfaction (CSAT/NPS).
  • Negotiation & commercial acumen: Negotiates multi-year SaaS T&Cs, pricing, ramp/true-up mechanics, and partner transactions; can defend value and terms with procurement.
  • Renewal execution & forecasting discipline:Runs full renewal cycles: quoting → negotiation → booking; builds best-case/worst-case forecasts using ATR/Won ARR/Swing ARR fields; documents risks and next steps.
  • Lifecycle & on-time close rigor: Works a 12-month renewal lifecycle (prepare/quote/sign in months 9–12); hits "on-time" close against subscription renewal date; drives on time renewals or early renewals with benefits to CloudBees
  • Cross-functional rules of engagement:Partners tightly with AE/Services/TSMP; honors coverage boundaries (AE owns new/add-on, RM owns flat renewal/true-ups); escalates risk and potential for upsell early.
  • CRM/CPQ data quality: Maintains clean opportunities, stages, notes, and 120-day rolling forecast; follows opportunity management, quotation, and forecasting best practices.
  • Metrics-driven: Manages to Renewal Rate, On-time Renewal %, Growth Net ARR, compression/discount, and activity completion rates.
  • Risk spotting & mitigation: Uses health signals and predictive likelihood-to-renew scoring to triage book of business and drive interventions.
  • Tools fluency: Salesforce (or equivalent) + CPQ/CLM + e-signature + billing/entitlements; comfortable with playbooks and renewal dashboards.

Qualifications

  • 3–5+ years renewing B2B SaaS (or adjacent sales/CSM) with proven retention predictability and negotiation wins.
  • Mastery of CRM (Salesforce preferred), CPQ/CLM, and e-signature; disciplined pipeline hygiene and forecasting.
  • Commercial fluency across SaaS pricing, true-ups/usage, ramps, and multi-year negotiations; confident with procurement and legal redlines.
  • Cross-functional communication that earns trust with AE/CustEx/RevOps; crisp written notes and customer emails.
  • Account setup and licensing for renewals
  • Manage incremental upsells and pass along higher expansion opportunities to strategic AEs
  • Excellent written/spoken English
  • Clear documentation habits
  • Secure workspace (SSO, least-privilege access, compliant device)
  • Stable connectivity
  • Ability to overlap 6-8 hours with North America or EMEA.

Nice To Have Qualifications:

  • Negotiation & commercial acumen: Negotiates multi-year SaaS T&Cs, pricing, ramp/true-up mechanics, and partner transactions; can defend value and terms with procurement.

Job Type: Full-time

Pay: Php456.84 per hour

Expected hours: 40 per week

Work Location: In person