Virtual Call Center Agent

2 days ago

Ortigas, Philippines MicroSourcing Full time ₱500,000 - ₱1,000,000 per year

Discover your 100% YOU with MicroSourcing

Position: Virtual Call Agent
Location: Cyberscape Beta Ortigas
Work setup & shift: (Onsite during the training period of 100 days, Hybrid after) | Night Shift

Why join MicroSourcing?

You'll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.

  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Virtual Call Agent, you will:

  • Answering incoming phone calls from new patients promptly and professionally

  • Providing exceptional customer service by addressing inquiries and resolving issues effectively

  • Assisting patients with scheduling appointments and providing necessary information

  • Maintaining accurate and detailed records of patient interactions

  • Collaborating with team members to ensure a seamless and cohesive customer experience

  • Multitasking efficiently to handle a high volume of calls while maintaining quality service

  • Make outbound calls from clients' web leads

  • Learn how to run the front desk for multiple client offices:

  • Through training attain high proficiency in navigating and scheduling in multiple practice management systems such as Dolphin, Cloud9, topsOrtho, CS OrthoTrac, Ortho2 Edge, Greyfinch, Open Dental, DSN, Wave Ortho, Dentrix Ascend, and other emerging softwares.

  • Through training attain high proficiency in navigating and using various miscellaneous softwares such as: M365 suite, Citrix Workspace, Nextiva One, Nextiva Unity, and other software.

  • Through training attain high proficiency in navigating and using various VoIP systems such as: Weave, OrthoFi, Asana, Podium, Nexhealth.

What You Need:
Non-negotiables

  • Proficient in: Outlook, Word, Excel, Teams, OneNote, and Zoom.

  • Detail-oriented with excellent organizational skills.

Preferred skills/expertise

  • Previous Customer Service experience

  • Handled Healthcare accounts

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply

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