Front Desk Agent

2 days ago

Ortigas, Philippines Wynwood Hotel on behalf of Wynwood Hotel Full time ₱150,000 - ₱200,000 per year

Wynwood Hotel on behalf of Wynwood Hotel is hiring a Full time Front Desk Agent role in Ortigas Center, NCR. Apply now to be part of our team.

Job summary:
  • Flexible hours available
  • 1 year of relevant work experience required for this role

Main Responsibilities:

Customer relations

1. Welcomes guests as soon as they arrive with due care and attention

2. Helps encourage customer loyalty by developing friendly, personalised relationships

3. Anticipates guests' needs and takes them into consideration

4. Handles any guest complaints and/or remarks; provides a response as soon as possible

5. Conveys the hotel image

6. Helps bring certain brand concepts to life on a day-to-day basis

7. Respects the reservation commitments in full

Professional techniques / Production

1. Carries out all operations concerning guest arrival and departure in compliance with internal procedures

2. Informs guests about the formalities, any special conditions relating to their stay and the services available

3. Handles phone calls

4. Applies the procedures of internal audit

5. Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team

6. Ensures that all guest documentation is up-to-date and available

7. Makes the update of the information contained in the lectern and e-lectern

8. Depending on the type of hotel, may handle reservations

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