Front Office Associate
1 week ago
Join the dynamic Front Office team at Networld Hotel Spa & Casino as a Front Office Associate. In this full-time position, you will be the first point of contact for our guests, ensuring they receive exceptional customer service from the moment they arrive. You will play a vital role in creating memorable experiences for our valued guests.
Job Description:
- Greet and welcome guests warmly upon arrival, providing a friendly and professional service
- Process guest check-ins and check-outs efficiently and accurately
- Respond promptly and courteously to guest enquiries and requests
- Assist with the management of guest reservations and room allocations
- Maintain high standards of cleanliness and organization in the front office area
- Communicate effectively with other hotel departments to ensure seamless guest experiences
- Actively promote the hotel's facilities, services and special offers to guests
- Contribute to a positive team environment and support your colleagues as needed
Qualifications:
- Fresh graduates are welcome to apply
- Excellent communication and interpersonal skills, with a friendly and professional demeanor
- Strong attention to detail and the ability to work accurately under pressure
- Good problem-solving skills and the capacity to think quickly on your feet
- Proficiency in using hotel management software and computer systems
- A passion for providing exceptional customer service and creating memorable experiences
Apply now for this exciting opportunity to kickstart your career in the hospitality industry
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