Sales Support Specialist

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.

Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

Turnitin is looking for a highly organized and proactive Sales Support Specialist to join our dynamic sales development team.  As a Sales Support Specialist, you will play a crucial role in ensuring the efficiency and effectiveness of our sales operations. You will be responsible for providing administrative, operational, and logistical support to our sales development team, enabling them to focus on prospecting and building pipeline for our sales organization. This role requires excellent communication, problem-solving, and organizational skills, as well as a strong attention to detail.  

Responsibilities:

• Sales Administration:
• Help set up, administer and track Global and Regional Sales Development campaigns including analyzing and providing feedback on results.
• Maintain and update CRM (Customer Relationship Management) system with accurate and timely information on leads and contacts from multiple sources.
• Assist with the creation and distribution of sales materials and marketing collateral.
• Track and report on sales development team performance.
• Lead Management & Qualification Support:
• Assist in the initial routing of inbound leads based on predefined criteria.
• Route qualified leads to the appropriate sales development representatives.
• Conduct research to identify potential leads and gather relevant company information.
• Customer Communication & Support:
• Serve as a point of contact for sales-related inquiries from both internal customers and cross-functional teams, and occasionally external partners, demonstrating collaboration and effective communication.
• Assist sales development representatives in setting up and managing sales campaigns.
• Sales Operations & Process Improvement:
• Identify opportunities to streamline sales processes and improve efficiency.
• Assist in the development and implementation of sales support tools and resources (Groove, Salesforce, Databees, Google Workspace).
• Generate sales reports and analyze data to provide insights to the sales development team.
• Ensure compliance with company policies and procedures.
• Manage and maintain SDR process documentation.
• Manage and maintain SDR campaign documentation & repository.
• Collaboration & Team Support:
• Work closely with sales development representatives, sales managers, marketing, and other internal teams to ensure seamless communication and collaboration.
• Provide general administrative support to the sales development team as needed.
• Participate in team meetings and contribute to team goals.

Qualifications

Working 12pm to 9pm PH Time

• Bachelor's degree preferred, or equivalent relevant experience.
• Proven experience (typically 2-5 years) in a sales support, administrative, or customer service role, preferably within a SaaS or technology company.
• Proficiency in using CRM systems (e.g., Salesforce, Groove, Google Workspace).
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or Google Workspace equivalents.
• Excellent written and verbal communication skills, with the ability to interact professionally with internal and external stakeholders.
• Exceptional organizational and time-management skills with a strong attention to detail and accuracy.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Proactive and resourceful with a strong problem-solving aptitude.
• Ability to work independently and as part of a collaborative team.
• A basic understanding of SaaS business models and sales processes is a plus.

Additional Information

Total Rewards @ Turnitin

Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.

Our Mission
is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values
underpin everything we do.

• Customer Centric
• We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning
• We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity
• We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership
• We have a bias toward action and empower teammates to make decisions.
• One Team
• We strive to break down silos, collaborate effectively, and celebrate each other's successes.
• Global Mindset
• We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.