Onboarding Manager

Build First Impressions That Shape Global Futures

Give new hires the kind of onboarding experience that sets them up for world-class success. Step into a global career that lets you shape meaningful beginnings for talents across the world. This role puts you at the center of international opportunity-crafting seamless onboarding journeys, driving impact in HR excellence, and making your mark in a fast-growing industry, while thriving right here in the Philippines.

Job Description

As an Onboarding Manager, you will oversee the end-to-end onboarding lifecycle, streamline cross-functional processes, enhance operational efficiency, and ensure every new hire receives a world-class introduction to the organization. You'll drive continuous improvements, lead a dedicated onboarding team, and create a seamless, engaging, and compliant employee experience.

Job Overview

Employment Type: Full-time

Shift: Shifting

Work Setup: Hybrid, Makati/Ortigas

Exciting Perks Await

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office locations in Makati and Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education:

• Bachelor's degree in Human Resources, Business Administration, or related field

Experience:

• 6-8 years in Onboarding Operations, focused on HR operations and employee lifecycle management
• At least 2 years in a leadership/managerial role, preferably in HR or onboarding operations
• Background in fast-paced, high-growth, or multinational organizations (BPO, tech, healthcare, or shared services)

Knowledge and Skills:

• Strong expertise in onboarding and employee lifecycle management
• Familiarity with HR systems
• Excellent organizational and project management skills
• Strong communication and interpersonal abilities
• Data analysis and reporting skills to drive insights
• Knowledge of labor laws and HR compliance
• Process-driven mindset with a continuous improvement focus
• Ability to lead, mentor, and set clear performance goals
• Experience managing cross-functional relationships

Your Daily Tasks

Onboarding Management

• Oversee the entire onboarding lifecycle from pre-boarding to full integration of new employees
• Manage records of pre-employment requirements, reference/background checks, medical examinations, and document submissions
• Review and align with the onboarding team in managing and tracking onboarding cases and inquiries using HR systems and tools
• Develop and implement standardized onboarding processes, checklists, and documentation
• Collaborate with HR, Payroll, IT, and Facilities teams to secure equipment, system access, and workplace readiness
• Handle escalations and provide solutions

Operational Excellence

• Maintain accurate and up-to-date employee records and ensure compliance with company policies and legal requirements
• Identify gaps in the onboarding process and implement improvements to increase efficiency
• Utilize HR systems to streamline onboarding and reporting
• Develop standard operating procedures (SOPs) for onboarding-related tasks

Collaboration and Stakeholder Management

• Partner with hiring managers to align onboarding plans with departmental goals
• Coordinate with IT, Payroll, and Facilities teams to ensure seamless onboarding processes
• Act as a point of contact for new hires during their initial employment phase and address questions and concerns

Data Reporting & Continuous Improvement

• Monitor and report onboarding metrics (e.g., time to onboard, task completion rate, etc.)
• Use data insights to recommend and implement continuous improvement initiatives
• Implement automation and technology solutions to optimize onboarding workflows
• Provide leadership with regular reports and recommendations to enhance the new hire experience

Strategic Leadership

• Lead and mentor the onboarding team, providing guidance, training, and performance feedback
• Establish clear team goals and KPIs to measure operational success
• Promote a culture of accountability, customer service, and continuous improvement

Other Responsibilities

• Perform administrative or non-administrative duties as assigned by the company's representatives through written or verbal instructions

Why We Stand Out Among the Rest

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO

#EmaptaEra